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A TRUE COPY <br />CERTIFICATION ON LAST PAGE <br />RYAN L. BUTLER, CLERK <br />o Other Adjustments <br />o Audit Ending Balance <br />o Number of Customers Served <br />Copies of all transmittals pertaining to that Quarter's report. <br />The FPL Area Business Specialist Manager will help to coordinate the audit of the <br />records submitted and will request from the agency copies of signed Authorization for <br />Release of General and/or Confidential Information forms for customers selected at <br />random from the accounts covered in that quarter. Upon completion of the quarterly <br />audit, the FPL Area Business Specialist Manager will provide a completed quarterly <br />audit report to the Agency. The report will specifically confirm the audit as acceptable <br />(or not), and/or identify any exceptions cited, along with recommended (or required) <br />steps to eliminate or correct said exceptions and process shortcomings. <br />In addition to the quarterly audit, FPL and/or a third -party designee will conduct an <br />on-site agency Operational Review no more than once every two years. These on- <br />site visits are intended to be minimally intrusive to the agency's normal operation, and <br />will be scheduled approximately thirty days in advance. The agency will be advised <br />on what type of files/documentation/information will be needed for review. The <br />agency may be asked to review some information in advance, to facilitate an efficient <br />on-site review. <br />VII. General <br />The Agency and FPL personnel will strive to provide this community resource with a <br />high degree of professionalism, reflecting positively on the program's donors, FPL <br />and the Agency. The Agency and FPL have named the following designees for <br />purposes of this Agreement: <br />FPL Corporate Contact Agency Contact <br />Dawn Nichols Budget Director <br />Vice President, Customer Service Indian River County <br />700 Universe Boulevard 1801 27th Street <br />Juno Beach, Florida 33408 Vero Beach, Florida, 33960 <br />772-226-1214 <br />FPL Area/Regional Contact <br />Laura Bayona <br />Special Consumer Services Business Specialist <br />4105 15th Ave SW <br />Naples, Florida, 34116 <br />239-248-9176 <br />The Parties understand this program is designed to be flexible to the current needs of <br />the community, and modifications may be made from time to time to make the <br />program more effective. Any modifications to this Agreement must be by mutual <br />agreement of the Parties in form of a written amendment. <br />8 FPL Care To Share Program Agreement (rev 11-27-2023) <br />