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B. Organizational Capability
<br />1. Provide the mission statement and vision of your organization:
<br />.•.
<br />Mission Statement:
<br />211 Palm Beach/Treasure Coast's mission is to save and improve lives through crisis intervention and by connecting
<br />people to health, mental health, and wellness services 24 hours a day every day.
<br />Vision:
<br />211 Palm Beach/Treasure Coast envisions a community where people in crisis receive the information and support they
<br />need to weather life's storms.
<br />2. Provide a brief summary of your organization, including areas of expertise, accomplishments and population servea.
<br />For 53 years, 211 has been a lifeline for the residents of Palm Beach County and the Treasure Coast as the only 24-
<br />hour community helpline and crisis hotline, available on a free and confidential basis. Whether an individual is in need,
<br />experiencing crisis, or trying to survive a disaster situation, our team is standing by 365 days a year to offer emotional
<br />support, connection to community resources, and up-to-date information to help them overcome. We are currently in
<br />our 18th year of serving the residents of Indian River County.
<br />It can be overwhelming to know where to turn for assistance when experiencing a crisis. This added stress contributes
<br />to some people in extreme personal distress to have thoughts of suicide. 211 serves as an easily accessible source of
<br />hope and support to get them through their most difficult times. With a call, text, email, chat, or independent search
<br />through our online database of resources, every Indian River County resident can access information about available
<br />resources to assist with their unique situations. 211 is also the Treasure Coast's regional responder to the 988 Suicide
<br />& Crisis Lifeline, meaning that anyone who dials 9-8-8 within Indian River County gets connected to one of our
<br />Specialists who has been specifically trained in evidence -based crisis intervention and suicide prevention practices. Our
<br />team excels at active listening, crisis intervention, non -directive counseling, and suicide lethality evaluation and
<br />assessment. By providing these essential services, the 211 Helpline is able to reduce the strain on local 9-1-1 operators
<br />and law enforcement entities allowing them to conserve their vital resources for immediate emergencies within the
<br />community.
<br />There is never a waitlist or a need to register before receiving services, and the Helpline is available every hour of
<br />every day all year. In addition to the 211 HelpLine, our core program, our agency operates seven other in-house
<br />programs that provide advocacy and care coordination to the at -risk populations including the elderly, Veterans, first
<br />responders, caregivers, and youth. Our program advocates and care coordinators are also highly trained and
<br />experienced in working with their specific populations. They use their in-depth knowledge of local resources to assist
<br />their clients and help them connect to life -changing services. These programs help clients meet their basic needs and
<br />provide resources and support to find resolutions to the problems they are facing. Each program improves the lives of
<br />the individuals they serve and often save lives.
<br />The 211 Helpline does not discriminate and is available to anyone regardless of age, race, ethnicity, gender identity,
<br />sexual orientation, income, religion, disability, Veteran status, or any other group identifier. In 2023, the 211 Helpline
<br />responded to 3,978 Indian River County residents who requested help via phone, text, and email, and provided 5,714
<br />referrals to local agencies. Our outreach team continues to engage with local community groups and agencies, raising
<br />awareness of our services so more individuals and families can benefit from the 211 HelpLine and our other advocacy
<br />programs. While we remain committed to doing this important work, we also strive to ensure that we have a reliable
<br />place to carry out our mission. Our current facility is in extreme disrepair and is unable to accommodate our growing
<br />team, or to reliably withstand extreme conditions such as strong storms and other natural disasters. In 2023, our board
<br />launched a capital campaign to fund the construction of a new, 12,000 square -foot facility to house operations for years
<br />to come. We have successfully secured more than $4 million of our $6 million goal, with construction scheduled to
<br />begin this summer.
<br />s. bnetty ust any ceruncarâ–ºons anaior accrearrarions oorarneo Dy your agency.
<br />211 Palm Beach/Treasure Coast is currently accredited to provide crisis intervention and suicide prevention services by
<br />the American Association for Suicidology (AAS), as we have been since 1996. Our agency is also maintains an
<br />accreditation from Inform USA (formerly AIRS), to provide Information and Referral Services as required for 211
<br />agencies across the nation.
<br />211 strives to maintain a high percentage of our Resource Center Specialists who are individually certified to provide
<br />Information and Referral services through Inform USA. Our Resource Center Specialists are also certified by the Florida
<br />Council Against Sexual Violence. Before ever accepting a request for help from an individual in crisis, our Specialists
<br />must first undergo a 100+ hour training program to learn and practice the knowledge and skills needed to operate the
<br />necessary technology and effectively deescalate individuals in distress.
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