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COUNTY will coordinate regarding questions to be included on survey, review and replay of survey results, and how survey data will be monitored and incorporated into decision-making. 7.2.2 Web Survey Coordination Meetings (1 hour each, virtual) CONSULTANT will facilitate up to three (3) coordination meetings with COUNTY IT, management, and public relations staff to discuss: • Survey content • Review process, customer verification process, display of results • How survey will be used to improve utility accountability • Cybersecurity considerations • Incentives for customer participation • Other survey delivery methods, if needed • Non-English survey options 7.3 Draft IWMP Module 10: Implement and Measure Success CONSULTANT will develop a Draft IWMP Module 10: Implement and Measure Success which will include the following topics: • Description of metrics selected by COUNTY for internal monitoring. • Explanation of how to use and troubleshoot internal and external data visualizations and external customer survey. • Suggestions for updates to digital platform, data visualizations, and survey. • Suggestions of other methods for measuring success. • Development of an adaptive management process (rolling CIP). CONSULTANT will provide Module 10 as a draft only as part of this task. COUNTY review comments will be tracked in an Excel spreadsheet and incorporated into the Pre - Final and Final versions of the IWMP to be compiled in Task 7.4 7.4 Compile and Deliver IWMP 7.4.1 Deliver Pre -Final IWMP CONSULTANT will develop comment tracking log to track COUNTY comments on draft deliverables and resolutions. CONSULTANT will review and address COUNTY comments on draft modules in a Pre -Final version of the IWMP and record resolutions in the comment tracking log. 7.4.2 Pre -Final IWMP Review Meeting (2 hours, in-person) Following the COUNTY's review of the Pre -Final IWMP, CONSULTANT will facilitate a 2 -hour in-person meeting to walk through comment resolutions and discuss any remaining questions or concerns prior to delivery of the Final IWMP. CONSULTANT and COUNTY will discuss the preferred method of delivering the IWMP to the COUNTY and handing over full access and updating rights to the COUNTY. 7.4.3 Deliver Final IWMP Following the Pre -Final IWMP Review Meeting and resolution of any outstanding comments, CONSULTANT will deliver the full IWMP and comment tracking log to the COUNTY. If desired, CONSULTANT will provide the full IWMP in PDF format for record keeping purposes. The Final IWMP will be delivered along with all additional deliverables. al