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Maintenance Services Agreement with Quality Recording Solutions, LLC 3.1 to provide maintenance services at a "Standard" level 3.2 to provide service engineer visits to the Location of Equipment between the Coverage Hours specified in the Schedule including all labor and travel expenses as deemed necessary by Quality Recording Solutions. 3.3 to use reasonable endeavors to meet the Response Time shown in the Schedule. 3.4 to use reasonable endeavors to assist Client to recover data which has been recorded by the Equipment on storage media and has been corrupted by system failure; this in no way constitutes a guaranty or other consequent liability to Quality Recording Solutions for any failure to recover data. 3.5 to use reasonable endeavors to remedy any defect in the Licensed Software which causes it not to conform to the specifications laid down from time to time by the software licensor. 3.6 to provide minor version upgrades of the Licensed Software within the same major version number release. Such minor version upgrades include only those software releases, as determined by Quality Recording Solutions, which either remedy deficiencies in the software or improve operating performance of the software without altering its basic functionality or adding new functionality. Such minor version upgrades will be installed by Quality Recording Solutions and included in the cost of this Contract. 3.7 to repair or replace at Quality Recording Solution's option any part of the Equipment which has failed during normal use. New or equivalent to new standard parts will be used in making repairs. Quality Recording Solutions will be responsible for the availability of parts needed for repairs only to the extent that such parts are reasonably available on a commercial basis. 3.8 to remove any part of the Equipment to Quality Recording Solution's workshop for the purpose of repair if necessary, in the opinion of Quality Recording Solutions. Exclusions Quality Recording Solutions is not responsible for. 4.1 labor, travel costs, or parts necessitated by carelessness, act of Gods, operator error, misuse or accidents as well as services provided outside of the Contract's Premium Coverage Hours, will be charged at Quality Recording Solution's standard service rates in effect at the time. 4.2 major version upgrades of the Licensed Software. Example: migrating from version 1.X to 2.X 4.3 damage or operating performance problems caused by the Client's relocation of equipment from its original installation site. Quality Recording Solutions , at the request of Client, will move and re -install the Equipment and Licensed Software at another location of the Client for which Client will be charged for such move at Quality Recording Solution's standard service rates in effect at the time (see restriction on geographic relocations in 6.5 below). Condition of Equipment 5.1 Except for Equipment and Licensed Software purchased from Quality Recording Solutions within the twelve months preceding the Commencement Date as listed in Schedule 1 or for Equipment and Licenses Software which has been under a continuous maintenance agreement with Quality Recording Solutions, the Client will provide written documentation to demonstrate that all Equipment and Software listed in Schedule 1 has been under a continuous full maintenance agreement by an authorized Quality Recording Solutions service provider for at least one year preceding the Commencement Date. Such written documentation will be provided to Quality Recording Solutions before the Commencement Date of this Agreement. If the Client is unable to provide this written documentation, the Client will be required, as a condition of this Agreement, to have such non -qualifying Equipment and Licensed Software certified by Quality Recording Solutions and brought into current standard working condition. The cost for such certification to the Client will be at Quality Recording Solution's then standard service and material rates. Certification of the Equipment and Licensed Software must be completed prior to the commencement of the Contract Period. Client's Obligations Client agrees 6.1 to pay the Maintenance Agreement Price as listed on Schedule I (plus sales tax as applicable) on the later of the Commencement Date of this Agreement or 15 days from the date of Quality Recording Solution's invoice to the Client to be invoiced and paid as services and equipment requested by the Client are performed or provided to the Client's satisfaction. 6.2 to operate the Equipment and the Licensed Software in accordance with the operating instructions provided in the Proprietary & Confidential to Quality Recording Solutions, LLC Page 3 of 7