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Maintenance Services Agreement with Quality Recording Solutions, LLC <br />SCHEDULE 1 <br />MAINTENANCE SERVICES ORDER CONFIRMATION <br />This Order Confirmation is made pursuant to an agreement between QUALITY RECORDING SOLUTIONS, LLC and Indian <br />River County; Document Reference MSA -1: <br />Client: Indian River County <br />The Equipment: Model: NexLog740DX Serial Numbers: EOC —12121713339884363213 <br />VB -11720807589552073715 <br />SO -11711685550369210397 <br />Seb - 05404323631463134300 <br />TWR - 00297556076642818249 <br />Licensed Software Version: 2024 <br />Location of Equipment: 4225 43rd Ave <br />Vero Beach, FL. 32%7 Contact Name: Karen Rackard <br />Phone: (772) 226-3943 <br />Fax: <br />Maintenance Service: Standard / Premium (circle or underline appropriate level of service) <br />Maintenance Service <br />Level Options: <br />Service Level <br />Coverage Hours <br />Response <br />On -Site <br />Options <br />Time <br />Support <br />Standard <br />8:00am- 6:00pm (Client local time) Monday to <br />30 Minutes <br />4 Hours <br />Friday inclusive but excluding Public Holidays <br />Premium <br />24 hours a day, 7 days a week <br />30 Minutes <br />13 Hours <br />The following definitions apply to the levels of maintenance service listed above: <br />"Response Time" means the period elapsed during the Coverage Hours from the time of telephone receipt at <br />the Quality Recording Solutions Helpdesk of Client's report of a potential problem and <br />Quality Recording Solution's subsequent contact with Client by telephone or other media <br />by a service engineer. <br />"On Site Support' means the period elapsed during the Coverage Hours from the time of agreement by the <br />Quality Recording Solutions Helpdesk and the Client that on site remedial action is <br />required to resolve a report of a potential problem and the arrival at the Location of <br />Equipment address by a service engineer. <br />Proprietary & Confidential to Quality Recording Solutions, LLC <br />Page 6 of 7 <br />