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Docusign Envelope ID: 921F7A24-D5CE-4BCC-9F3C-5E7844661266 LOUISIANA TPA REGULATORY ADDENDUM With respect to the following provisions required by the State of Louisiana, "Administrator" shall mean RIGHTWAY, and "Insurer" shall mean "Client" as that term is defined in the Agreement. Notwithstanding anything in the Agreement to the contrary, Administrator and Insurer agree as follows: 1. Applicability. This Addendum is required in order to include the terms mandated by Louisiana Revised Statutes § 22:1642(A) to the extent such requirements are applicable to the services provided by Administrator under the Agreement, and such requirements are not already addressed in the Agree- ment. This Addendum applies to the extent Eligible Person(s) reside in the State of Louisiana and Insurer is an "insurer" as defined in Louisiana Revised Statutes § 22:1641. 2. General. In the event of a direct conflict between this Addendum and the Agreement, the applica- ble provisions of this Addendum shall control if required. Absent such direct conflict, the terms and con- ditions of the Agreement shall remain in full force and effect. Capitalized terms not defined in this Adden- dum shall have the same meaning as set forth in the Agreement. This Addendum may be modified from time to time pursuant to the Agreement. 3. Advertising. Administrator may use only such advertising pertaining to the business underwritten by Insurer that has been approved in writing by Insurer in advance of use. Louisiana Rev. Stat. § 22:1645. 4. Record Retention. 4.1. The Agreement. Administrator and Insurer agree to retain the Agreement and any addenda or amendments thereto, including this Addendum, as part of their respective official records during the term of the Agreement and for at least five (5) years thereafter. Louisiana Rev. Stat. § 22:1642(A). 4.2. Maintenance. For a period of not less than five (5) years from the date of their creation, Administrator shall maintain complete books and records of all transactions performed on behalf of Insurer in accordance with prudent standards of insurance recordkeeping. Louisiana Rev. Stat. § 22:1644(A). In the event the Agreement is cancelled, notwithstanding any other provisions of the Agreement or this Ad- dendum, Administrator, in its sole discretion, may transfer all records to Insurer or a succeeding adminis- trator selected by Insurer and licensed in Louisiana, rather than retain them for five (5) years. In the event of a cancellation under this subsection, the succeeding administrator or Insurer shall acknowledge and agree, in writing, that the administrator or Insurer shall be responsible for retaining the records of Admin- istrator as required herein. Louisiana Rev. Stat. § 22:1644(D). 4.3. Louisiana Insurance Commissioner Access. Administrator acknowledges that Louisiana Revised Statutes § 22:1644(B) provides that "[t]he commissioner shall have access to books and records maintained by an administrator for the purposes of examination, audit, and inspection. Any trade secrets contained in such books and records, including the identity and addresses of policyholders and certificate holders, shall be kept confidential, except that the commissioner may use such information in any proceed- ing instituted against the administrator." 4.4 Administrator Access. To the extent the Agreement provides that Insurer owns any records generated by Administrator pertaining to Insurer, Administrator shall retain the right of continuing access 121 This document is CONFIDENTIAL AND PROPRIETARY to RIGHTWAY Healthcare, Inc. and may not be reproduced, transmitted, published, or disclosed to others without the prior written authorization of RIGHTWAY Healthcare, Inc.