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6.1.5 At no time shall Contractor's personnel or Contractor's subcontractors be considered <br />employees of SWDD or Indian River County. <br />6.1.6 All Contractor employees shall be courteous, professional, and refrain from utilizing <br />derogatory or foul language during operating hours. Due to routine interaction with the <br />public, all employees will be courteous and refrain from utilizing derogatory or foul <br />language. The Contractor's employees shall always conduct themselves in a professional <br />manner. The Contractor shall be responsible for providing proof of Customer Service <br />Training within last 12 months. <br />6.1.7 Contractor shall provide a uniform for all employees that, at a minimum, consists of a shirt <br />identifying Contractor personnel. Personnel shall be required to wear such uniform during <br />all operational hours for services identified herein. Uniform shall include name tag or other <br />recognizable means of personnel identification. Such uniform shall be submitted to SWDD <br />for approval per terms in Article 6.2 Staffing Plan. <br />6.2 Staffing Plan <br />6.2.1 Contractor shall provide SWDD a Staffing Plan with an organization chart clearly reflecting <br />personnel to conduct the management, supervision and operational activities defined <br />herein. The Staffing Plan shall identify all personnel to be utilized for this Contract, include <br />all certifications held by said personnel that meet requirements identified herein, and <br />provide a narrative and example of required uniform to be worn during all operational <br />hours by personnel. This shall include clearly identifying any subcontractors, subcontractors' <br />qualifications, the services which they will perform, and how the work relates to required <br />operational services. The Staffing Plan shall be submitted to SWDD within thirty (30) Days <br />of Effective Date for approval. SWDD retains the right to ensure the Staffing Plan meets, at <br />a minimum, the personnel and organization chart structure submitted in the ITB Proposal. <br />SWDD shall notify Contractor of any modifications required for approval. Contractor shall <br />have five (5) business Days to perform modifications and resubmit them to SWDD for final <br />approval. The SWDD shall not unreasonably withhold, condition or delay its approval of the <br />Staffing Plan. <br />6.2.2 Contractor shall notify SWDD of any proposed changes to the approved Staffing Plan during <br />the term of this Contract. No changes to include reduction in personnel, shall be <br />implemented without written SWDD approval. The SWDD shall not unreasonably withhold, <br />condition or delay its approval of any changes or updates to the Staffing Plan. <br />6.2.3 SWDD shall notify Contractor of any reasonable objection that SWDD has to Contractor's <br />key personnel identified within the Staffing Plan, and Contractor shall reasonably consider <br />any such objections. The Contractor shall immediately provide notification to SWDD of all <br />pending changes in key personnel. Replacements for key personnel shall be required to <br />have similar or more advanced skills and experience as their predecessor. If justification for <br />replacement of key personnel is not adequate and the assignment is not reasonably <br />12 <br />ACTIVE: 38438749.1 <br />