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2025-220
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Last modified
10/27/2025 12:06:40 PM
Creation date
10/27/2025 12:04:31 PM
Metadata
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Template:
Official Documents
Official Document Type
Agreement
Approved Date
10/07/2025
Control Number
2025-220
Agenda Item Number
9.S.
Entity Name
Communications International
Subject
Public Safety Communications System Maintenance Agreement
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designated local service provider provided that Subscriber is in compliance with the terms <br />of this Agreement. <br />V. Tech -Link. Tech -Link is the restricted access, technical information section of <br />Seller's web site. Seller will provide Software Services subscribers access, via user ID and <br />password authorization, to Software Services and SUMS release documentation and <br />downloadable distribution media. Seller will also provide additional authorization to allow <br />subscribers to view PVA, JAVA, and STIG assessment recommendations described in <br />Section 4.13J. <br />7. SOFTWARE SERVICES NOT INCLUDED. Services Not Included. The following <br />services/products are not included within the terms of this Agreement: <br />A.Hardware Upgrades. In the occasional event that a Software Update released requires a <br />corresponding hardware change, Subscriber will need to purchase separately the compatible <br />hardware required. L 3 L3Harris will endeavor to notify Subscriber in advance via the system level <br />release documentation or, if applicable, via Software Services upgrade planning service of any <br />hardware changes needed in order to implement a Software Update. No such notice will be given <br />for Third Party Software Updates or Excluded Products, and no hardware upgrade may be <br />available. <br />B.Software Update Installation. Installation of Software Updates for terminal products, Software <br />Updates for infrastructure, and Security Updates by Seller are not included, but such installations <br />may be obtained from Seller, or its RCE or Network Solutions Provider, at the rates then in effect <br />for such service, provided that Subscriber is in compliance with the terms of this Agreement. <br />C.ORtional Support Services. Other Software support services Subscriber may require, including, but <br />not limited to, training, customized software programming or troubleshooting through Seller's <br />Technical Assistance Center are outside the scope of this Agreement but may be obtainable through <br />other programs offered by Seller. <br />8. SOFTWARE DISTRIBUTION AND INSTALLATION. All Software Updates shall be <br />provided to Subscriber's contact designated in Exhibit A. In addition, each shipment of Software Updates <br />shall contain at least one set of Software release notes detailing the contents of the Software Update and <br />providing installation instructions. <br />In the event any Software media contained within Subscriber's Designated System incurs damage, whether <br />from acts of Nature or human error, L3Harris shall provide replacements for such Software to Subscriber <br />at no additional charge, subject to the terms and conditions of this Agreement. <br />9. CONDITIONS FOR SERVICE <br />A. Enrollment Deadline. Subscriber agrees to enroll in Software Services no later than sixty <br />(60) days after the earlier of. (i) the first expiration date of the warranty provided by MHarris for <br />any component of Subscriber's Designated System, or (ii) the first expiration date of the warranty <br />provided by L311arris for any of the Software within Subscriber's Designated System. If such <br />warranty already has expired when Subscriber is fust offered the Software Services Program, <br />Subscriber will be given a 60 -day grace period in which to enroll in Software Services. A <br />Subscriber meeting the enrollment deadline will receive, at no additional charge as described in <br />Sections 3.A.i. and 4A.i of this Agreement; the Software Updates needed to bring its Designated <br />System up to L3Harris's Current Software Release Levels to the extent the Designated System <br />hardware is compatible with such Software Updates. <br />28 <br />
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