2025-220 - Laserfiche WebLink

Home Browse Search

SOFTWARE RELEASES NOT INCLUDED A. Software Releases Not Included. The following Software releases are not included within the terms of this Agreement: i. New Products. Any Software products released by 0flarris for which an earlier generation or release level is not already contained within Subscriber's Designated System. If Subscriber wishes to implement such Software products within its Designated System, it will need to license such products at the fees then in effect and purchase any necessary compatible hardware for operation of such Software. ii. Third Party Software. To the extent that such Third -Party Software Products are available and compatible with the Designated System, L3Harris reserves the right to charge an additional fee for upgrades to software programs that are licensed by a third party for use with the L311arris system yet are not the property of 1,311arris. The Subscriber may be required to have currently executed services/suppott Agreement(s) with third -party vendor(s) separate from this Agreement. Subscriber must provide evidence of a current services/support Agreement at the seller's request. 6. SOFTWARE SERVICES INCLUDED A. Services Included. Subject to the terms and conditions of this Agreement and Subscriber's compliance therewith, L3Hanis will provide to Subscriber the services described below. i. System Configuration Baseline and Documentation Update. As part of the initial enrollment process for Software Services, 11311arris may deem it necessary to conduct a system audit of Subscriber's Designated System(s) to be covered under this Agreement. If said audit is required, L3Harris, or its RCE or L3Harris Network Solutions Provider will conduct the audit. This audit will be used to verify Subscriber's first-year Software Services Fee and to determine the Software release levels for Licensed Programs contained within Subscriber's System at the time of enrollment, together with any hardware updates necessary to accommodate Software Updates. ii. Installation Phone Support. Subscriber's Software Services subscription shall include telephone support by L3Harris's Technical Assistance Center (TAC) personnel with respect to the installation of Software Updates. Such support will be available during 1,311arris' normal business hours (8:00 a.m. to 5:00 p.m. Eastem Standard Time Monday through Friday, excluding holidays) and for a period of ninety (90) days from the date the Software Update is released to Subscriber. After-hours emergency support will be available through L3Harris optional System Maintenance services at prices than in effect, provided that Subscriber is in compliance with the terms of this Agreement. iii. Upgrade Planning_ If Subscriber is in compliance with the terms of this Agreement and its Designated System is classified as an Enterprise Configuration, L311arris, or its RCE or Network Solutions Provider, shall provide an annual consultation service to review 1,311arris' planned Software releases and evaluate the operational and financial impact such releases may have on Subscriber's Designated System. If Subscriber is in compliance with the terms of this Agreement and its Designated System is classified below an Enterprise Configuration, upgrade planning is not included within the terms of this Agreement but can be obtained from 1,311arris at the rates then in effect for such service. iv. On -Site Services. Initial Installation Services are optionally available, outside of this Agreement, through the Seller, the Seller's RCE or Network Solutions Provider, or a 27