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9. Meter was checked for accuracy and the results were as follows: High flow - 98.5% accurate; Medium flow - 98.5% accurate; Low flow - 87% accurate. In other words. Mr. Billups' meter was reading low in his favor at low flow rates. This meter had been in existence previous to our takeover of the Sebastian system. 10. January 6, 1997 through January 23, 1997 (new meter) - 1,000 gallons (or 2,000 gallons or normal consumption for that' monthly billing period). 11. If the hose had been left running wide open (approximately 20 gal./min) for 2.6 days the consumption would have been approximately 74,000 gallons which would be the amount in excess of Mr. Billups' normal usage for the two (2) month period October 22, 1996 through December 23, 1996, less than full open'would just take a little longer to achieve that consumption rate. More than likely, the hose was left running for a period of time covering both billing periods in question. WHAT WE DID It was explained to Mr. Billups that his consumption for the November 26, 1996, billing was 67,000 gallons for a total of $322.89. At that time an adjustment was made on his bill for excess water charges totaling $131.65, leaving a balance of $191.24. Mr. Billups felt this amount was still too high. Payment arrangements were discussed and on December 13, 1996, Mr. Billups agreed to a payment plan of four (4) monthly payments in the amount of $47.81 each, due on the first day of each month. (Please see a copy of the signed agreement attached) During the third week of January a courtesy call was made to Mr. Billups by Art Reisfeld, to advise Mr. Billups that his payment had not been received. Mr. Billups informed Mr. Reisfeld that he was still protesting this amount. His payment was received on February 6, 1997, under protest. After this conversation, a meeting was scheduled for February 12, 1997, with the Assistant Director of Utilities. The meeting was held and in attendance was Jack Byrne, Art Reisfeld, Richard Votapka and Mr. Billups. Please refer to a copy of the letter dated February 14, 1997, to Mr. Billups, explaining the outcome of the meeting. Copies of all of the information regarding this matter was provided to Commissioner Fran Adams per her request. Glen Billups presented his appeal and stated that he had spoken with a hydrologist in Pennsylvania who thought that the meters could have been old and worn out. He also believed that the houses nearby share the same problem. Commissioner Adams commented that 67,000 gallons should be visible. Commissioner Macht added that 67,000 gallons would have filled 3 swimming pools and gave an account of a hose that burst at his home which resulted in a very high bill that he had to pay. Utility Services Director Terry Pinto pointed out that Mr. Billups' meter had been replaced, that the meters work" on 29 IFA"), March 11, 1997 Ecce "U u FtIc 4.