8/17/1999 - Laserfiche WebLink

Home Browse Search

I BOOK I� D AGE IP311 ON MOTION by Commissioner Adams, SECONDED BY Commissioner Ginn, the Board unanimously approved Alternative No. 1, as recommended in the memorandum. (Approve the request and instruct FPL to install the light on 58' Avenue.) H.H. UTILITY SERVICES BILLING CONTRACT - NATIONAL BUSINESS PRODUCTS The Board reviewed a Memorandum of August 10, 1999: DATE: AUGUST 10, 1999 TO: JAMES E. CHANDLER COUNTY ADMINISTRATOR FROM DONALD R HUBBS, E. DIRECTOR OF UTII,TTY PREPARED AND STAFFED JEFFREY R SMITH, CPA BY: ASSISTANT DIRL R OF SERVICES ART REISFELD CUSTOMER SER SUPERVISOR SUBJECT: U rRHY BILLING -CONTRACT FOR SERVICES BACKGROUND The Department of Utility Services had from inception until August 26, 1997, conducted all phases of utility operations. At that time analysis concluded that it would be feasible for the Department to reduce operating costs by contracting with Avatar Utility Services, Inc. to assume the meter reading responsiibdity This contract is presently in force. In a continuing effort to reduce operating costs and increase customer service, the Department has begun to analyze other areas of its administration and operations. : One such area is the independent telephone system currently being used by the Department. A subsequent future agenda item will discuss this in more detail. A more pressing area identified, however, was the utility billing function. The Department currently performs all facets of the billing function: downloading meter readings from the handheld reading equipment; processing the downloaded information; printing the actual bills; stuffing and metering the marling envelopes; and transport of the packaged bills to the Post Office with the required postal forms prepared. Our analysis has focused on where and how a reduction in operating costs and improved customer service could be achieved in this process. AUGUST 17, 1999 0 0