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BOOK Ili PAGE i Ly <br />PREPARED AND ART REISFELDf�� <br />STAFFED BY: ACCOUNTING CLERICAL SUPERVISOR <br />SUBJECT: SERVICE AGREEMENT — AS/400 SOFTWARE MAINTENANCE SUPPORT <br />BACKGROUND <br />The Indian River County Utilities staff operates an independent customer information system <br />utilizing an IBM AS/400 mainframe computer, and HTE Utility Billing System software. On November <br />19, 1999 the staff performed the final softAvare download to ensure Y2K compliance in all primary and <br />redundant billing software modules. The HTE 5.0 Utility Billing Version download was a success and the <br />system readiness for the millennium event is very high. To ensure software support in the event HTE is <br />unable to serve the Utility Billing needs promptly and adequately, the Department has been in contact <br />with Golden Lake Software who has written a proposal that outlines the support and maintenance for the <br />utility billing software for Indian River County, that supplements the software support already provided <br />by HTE . The attached statement of qualifications for Golden Lake Software is attached for the Board's <br />review. <br />ANALYSIS <br />The County currently has the support and maintenance agreement through HTE, but with <br />competitive pricing of support and the extensive background that Golden Lake Software has with <br />HTE utility billing including enhancements and testing we feel that they offer an excellent package <br />of support for our Y2K needs, and the staff believes the retention of a qualified software specialist <br />is a prudent and integral part of the Department's Y2K Preparedness Plan. <br />RECOMMENDATION <br />The staff of the Department of Utility Services recommends that the Board of County <br />Commissioners approve and execute the attached Support/Maintenance Agreement with Golden <br />Lake Software, Inc. <br />MOTION WAS MADE by Commissioner Stanbridge, <br />SECONDED BY Commissioner Ginn, to approve staff's <br />recommendation. <br />Under discussion, Commissioner Ginn questioned why HTE could not provide this <br />service, and Utility Services Director Donald R. Hubbs advised that the service offered by <br />December 7, 1999 <br />110 <br />0 41 <br />