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period of issues or problems, Granicus will promptly work to fix those issues or problems Within <br />ten (10) business days of Granicus' completion of the milestones specified in the SOW and <br />delivery of the applicable enhancement/modification to Client, Client will provide Granicus with <br />written notice of its acceptance or rejection of the enhancement/modification, based on the <br />acceptance criteria set forth in the SOW. Client agrees that it will not reject any <br />enhancement/modification so long as it substantially complies with the acceptance criteria. <br />4.3 Title to Modifications. All such Modifications shall be the sole property of the Granicus. <br />5. Limitation of Liability; Exclusive Remedy. IN THE EVENT OF ANY INTERRUPTION, <br />GRANICUS' SOLE OBLIGATION, AND CLIENT'S EXCLUSIVE REMEDY, SHALL BE FOR <br />GRANICUS TO USE COMMERCIALLY REASONABLE EFFORTS TO RESTORE ACCESS AS <br />SOON AS REASONABLY POSSIBLE. <br />GRANICUS, INC. SERVICE AGREEMENT 12 Version 5.9.1 <br />