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EXHIBIT D <br />HARDWARE EXHIBIT <br />THIS HARDWARE EXHIBIT is entered into by Granicus and Client, as an attachment to the Agreement <br />between Granicus and Client, for the Hardware components of the Granicus Solution (the "Hardware") <br />provided by Granicus to Client. This exhibit is an additional part of the Agreement and is incorporated <br />therein by reference. Capitalized terms used but not defined in this exhibit have the meanings given in the <br />Agreement. <br />1. Price. The price for the Hardware shall be the price specified in the Proposal. <br />2. Delivery. Any scheduled ship date quoted is approximate and not the essence of this exhibit. <br />Granicus will select the shipment method unless otherwise mutually agreed in writing. Granicus retains <br />title to and ownership of all Granicus Software installed by Granicus on the Hardware, notwithstanding <br />the use of the term "sale" or "purchase." <br />3. Acceptance. Use of the Hardware by Client, its agents, employees or licensees, or the failure by <br />Client to reject the Hardware within fifteen (15) days following delivery of the Hardware, constitutes <br />Client's acceptance. Client may only reject the Hardware if the Hardware does not conform to the <br />applicable written specifications. <br />4. Service Response Time. For hardware issues requiring replacement, Granicus shall respond to the <br />request made by the Client within twenty-four (24) hours. Hardware service repair or replacement will <br />occur within seventy-two (72) hours of determination of a hardware issue, not including the time it takes <br />for the part to ship and travel to the Client. The Client shall grant Granicus, or its representatives access to <br />the equipment for the purpose of repair or replacement at reasonable times. Granicus will keep the Client <br />informed regarding the timeframe and progress of the repairs or replacement. Once the Hardware is <br />received Client's responsibilities will include: <br />a. Mount server on client rack (if applicable) <br />b. Connecting original network cables. <br />c. Connecting original audio and video cables (if applicable). <br />5. Limitation of Liability. Granicus shall not be liable for consequential, exemplary, indirect, <br />special, punitive or incidental damages arising out of or relating to this exhibit including without <br />limitation loss of profit, whether such liability arises under contract, tort (including negligence), strict <br />product liability or otherwise, even if Granicus has been advised of the possibility of such damages or if <br />such damage could have been reasonably foreseen. In no event will Granicus' liability to Client arising <br />out of or relating to this exhibit exceed the amount of the price paid to Granicus by Client for the <br />hardware. <br />6. Hardware. In the event of malfunction for Hardware provided by Granicus, Hardware will be <br />repaired or replaced as per the warranty, and as detailed in this Exhibit. Granicus provides the above- <br />mentioned services under Client's acknowledgment that all Granicus tools, and systems will be installed <br />by the manufacturer chosen by Granicus within the Hardware, provided to the client. These software tools <br />have been qualified by Granicus to allow the highest level of service for the client. While it is Granicus' <br />intention to provide all Clients with the same level of customer care and warranty, should the Client <br />decline these recommended tools, certain levels of service and warranty may not guaranteed. <br />7. Remote Accessibility. Granicus leverages remote access tools such as Logmein for installation <br />and ongoing maintenance of Granicus software. These tools are designed to provide Granicus technicians <br />GRANICUS, INC. SERVICE AGREEMENT 13 Version 5.9.1 <br />