Laserfiche WebLink
MCC/ STANDARD SERVICES <br />To determine which services and products are included with your project, please refer to the Pricing Proposal <br />above. <br />MCCi prides itself in providing high quality professional services and support. Providing the most <br />advanced level of tech support via the web, e-mail and phone, you can rest assured that MCCi will <br />provide you with profession installation, training and support services. Our clients can rely on us to <br />provide a continual flow of information through our technical bulletins and newsletters. <br />MCC! PROJECT MANAGEMENT SERVICES <br />MCCi Project Managers are CDIA-certified and Laserfiche Certified. The CDIA (Certified Document <br />Imaging Architect) is awarded after a comprehensive and rigorous exam focused on a broad spectrum of <br />document and records management objectives. There are multiple Laserfiche Certifications and MCCi <br />focuses on maintaining all of them. MCCi Project Managers administer these services and concentrate <br />on defining business requirements and the deliverables that follow. The MCCi Project Manager will <br />work with the client's point of contact to put together a project plan that clearly defines the scope of <br />services of the Project Management services. These services are included to ensure the Client is <br />prepared for the final project implementation. <br />Implementation <br />Client Consultation - The assigned MCCi Project Manager will perform a remote pre -installation solution <br />development plan including configuration of security rules for the Client prior to installation and <br />training. This consultation will include a review of current document organization and retrieval practices <br />to determine desired indexing methods, as well as other basic system set up needs. Once this <br />information has been gathered and provided to the MCCi project manager, the basic folder structure, <br />document naming scheme, scheme, and template set-up will be configured prior to onsite training. <br />Remote Installation and Configuration — Software installation and configuration may occur remotely as <br />part of the Project Management services to ensure the onsite time purchased is focused on the direct <br />objective. Please refer to the pricing proposal to determine if the onsite time will include installation <br />and configuration. <br />Remote Training — Project Management services may be utilized for training administrators or users <br />remotely if not providing onsite training. Please refer to the pricing proposal to determine the training <br />model quoted. <br />LASERFICHE BASE SOFTWARE TRAINING SERVICES <br />The client is provided with either instructor -led hands-on training or train -the -trainer training in the <br />operation of the Laserfiche Software and Plug -ins, and the scope of all training services to be performed <br />is notated in the Pricing Proposal. These services will be provided onsite or remote, please refer to the <br />Pricing Proposal to determine which has been quoted. Below are some sample outlines based on user - <br />roles and system modules: <br />System Administration Training <br />• Client and Server Installation Procedure <br />• Users and Groups — Active Directory <br />• Security <br />• Templates <br />• Tags <br />• Document Relationships <br />111 <br />