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itid-Haridgni4rlititAlanns <br /> Ten percent of a community's overall score is based on how well the communications center <br /> receives and dispatches fire alarms. Our field representative evaluated: <br /> • the telephone service, including the number of telephone lines coming into the center <br /> • the listing of the emergency number and business number in the telephone directory <br /> • the automatic recording of emergency calls <br /> • the communications center, including the number of operators on duty and awake at <br /> the center <br /> • the dispatch circuits and how the center notifies firefighters about the location of the <br /> emergency <br /> Note: This evaluation includes information from multiple PSAP's (Public Safety <br /> Answering Points), the least creditable PSAP is used for the calculation of each Item <br /> under Receiving and Handling of Fire Alarms. <br /> Item 414-Credit for Telephone Service <br /> The first item reviewed is Item 414 "Credit for Telephone Service". This item reviews the <br /> facilities provided for the public to report fires including the telephone line used to report an <br /> emergency, business and private alarm lines including progression of emergency calls to <br /> business lines. Also analyzed is the listing of fire and business numbers in the telephone <br /> directory and the automatic recording of emergency calls. ISO uses National Fire Protection <br /> Association (NFPA) 1221, Standard for the Installation, Maintenance and Use of Emergency <br /> Services Communications Systems as the reference for this section. <br /> To determine the score for Item 414, three sub-items (Item 411, Item 412, and Item 413) <br /> needed to be evaluated. The details are as follows: <br /> ®ISO Properties,Inc.,2007 Page 8 ,w <br />