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ff Earned Credit Item 411 "Review of Telephone Lines(TL)" Credit Available A. Number of needed fire lines* 25.00 25 For maximum credit,there should be 6 incoming telephone lines reserved for receiving notification of fires. The Communication Center serving Indian River CO FD has 21 lines reserved. The telephone directory listed both a business and an emergency number. B.Number of needed fire, business,and private alarm 19.44 25 lines* For maximum credit,there should be 6 incoming lines reserved for notification of fires(and other emergency calls) plus 3 additional lines for conducting other fire department business and, if applicable, for private alarms. The Communication Centers serving Indian River CO FD have 1 line in addition to the 21 lines reserved for receiving notification of fires(and other emergency calls). The telephone directory listed both a business and an emergency number. C. Progression of emergency calls to business lines 10.00 10 For maximum credit, unanswered emergency calls should progress to the business number. D.If detailed information of a fire is received and 0.00 -20 transmitted through more than one communication center, DEDUCT For maximum credit,fire calls should be immediately transferred from the answering point to the dispatcher who will then obtain the needed information from the caller for dispatching. Review of Telephone Lines(TL)total: 54.44 60 `Note: When only one telephone number is listed in the telephone directory the telephone lines provided can not be reserved for emergency calls because the general public is not given a choice of telephone lines to use. Therefore, the operator/telecommunicator must accept both emergency and business calls over the same lines. The number of needed fire, business, and alarm lines will show a reduction in credit. ®ISO Properties,inc.,2007 Page 9