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Max Macon , Regional Manager, Customer Service Field Operations , continuing the <br /> PowerPoint presentation, announced that for the 7th consecutive year, FPL has been granted the <br /> ServiceOne Award for exceptional customer service . He outlined customer service programs <br /> and billing options available to FPL customers, and provided details on Energy Smart Florida <br /> (a.k. a Smart Grid), a new program which will employ smart meters to help FPL pinpoint outages <br /> and educate customers on their energy usage . <br /> Ryan Fair, Originator, Project Manager, Energy Marketing & Trading, resumed the <br /> PowerPoint presentation to outline the terms of FPL ' s Letter of Intent to the City . He noted that <br /> there were two issues that needed to be addressed independently of FPL - the City ' s agreement <br /> with the Orlando Utilities Commission, and the City ' s entitlements with the Florida Municipal <br /> Power Agency , <br /> Ms . Brunjes affirmed that the purpose of the upcoming referendum was for City of Vero <br /> Beach voters to decide whether or not to authorize the City to lease the power plant site to FPL, <br /> not whether to sell the Electric Utility to FPL . She asked the Board to support the referendum . <br /> Chairman Solari advised that the Board would be voting later today on a proposed <br /> resolution in support of the referendum . <br /> The Board CONSENSUS was to have staff place FPL ' s presentation on the County ' s <br /> website . <br /> 6 . APPROVAL OF MINUTES - NONE <br /> 7 . INFORMATIONAL ITEMS FROM STAFF OR COMMISSIONERS <br /> NOT REQUIRING BOARD ACTION <br /> October 18 , 2011 9 8K 14 1 PG 5 6 J <br />