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involved in the dispute and has determined that the owner's refusal to issue payment is without <br /> just cause. A record of all pertinent information shall be presented to the Citizen Advisory Task <br /> Force for their final determination. Sufficient documentation to this effect shall be placed in the <br /> case file. <br /> G. Disputes and Contract Termination <br /> Disputes, the owner's right to stop work, and termination of the contract by the owner or <br /> contractor shall be as authorized in the Contract for Rehabilitation. <br /> H. Follow-Up <br /> After completion of the contract, it is the owner's responsibility to notify the contractor in <br /> writing of any defect in the work or material. The owner is also requested to notify the Housing <br /> Rehabilitation Specialist or the Program Administrator of any complaints to the contractor so <br /> assistance in follow-up can be provided. If the contractor does not respond to the owner's <br /> written complaint within a reasonable time frame and in a satisfactory manner, the Administrator <br /> will verify the complaint. If the Program Administrator judges the complaint to be valid, he/she <br /> will send written request for warranty service to the contractor and a copy to the Community <br /> Development Director. The contractor will then take action as monitored by the owner and the <br /> Housing Rehabilitation Specialist. Upon receiving notice from the owner that the complaint has <br /> been satisfied, the Housing Rehabilitation Specialist will inspect the work and make such note in <br /> the case file. Failure to resolve complaints shall be justification for removing a contractor from <br /> participation with the program. <br /> VIII. CLEARANCE/PERMANENT RELOCATION/DEMOLITION RELOCATION <br /> A. General <br /> Permanent Relocation and/or Demolition Relocation are synonymous terms used in the <br /> rehabilitation program when a home is unsound and not suitable for rehabilitation based on the <br /> structural integrity criteria. Homeowner eligibility requirements are the same as for <br /> rehabilitation. Further policies are included in the local Anti-displacement and Relocation <br /> Policy. <br /> B. Clearance <br /> Requirements are identified by the Housing Rehabilitation Specialist and are included in the <br /> replacement unit bid package. In this way, the same contractor is responsible for site clean-up <br /> and preparation as for provision of the replacement unit. Disposal of debris and associated <br /> activities are also included if this method is utilized. When demolition or clearance is conducted <br /> separately, bid packages are prepared with procedures following those identified for <br /> rehabilitation in this manual. <br /> C. Temporary Relocation Assistance <br /> Temporary Relocation Assistance addresses payment to homeowners who have to vacate their <br /> residences during the rehabilitation or replacement of their homes. The relocated households are <br /> 14 <br />