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• # 16 Fully functional as defined as accepting full and partial payment prepayment on active and inactive utility and loan accounts without a first bill required . • # 17 Fully functional as defined as also Flags account or produces cut off notice when customer does not meet payment arrangement or payment plan . • # 19 Fully functional as defined as providing for unlimited text or notes- On a particular location or by customer number notes should be able to be added with unlimited text . Provide the ability to add flags to accounts with notes ; notes can contain a variety of information ; liens , cash only, do not shut off notices , whatever particular issue that would pertain to that location or customer. Visible from payment screen . Inquiry Capabilities requirements Schedule F RFP • #3 Fully functional also defined as the ability to track information through the system by customer information or property information ; to be able to retrieve information on current and past customers and be able to see multiple accounts associated with location address or customer / contact information. • # 6 Fully functional also defined as the ability to Display what is charged to account by charge code and the option to just view the charges and payment history in a summary manner; transaction history should also show adjustment details by code and by clerk , deposit details by date by service and by amount, show any misc charge code, whether NSF or reconnect fee . Any charge that is billed or moneys collected to show as well . • # 11 Fully functional also defined as the CSR should be able to view the bill as the customer sees it . Bill print should be emulated in the system . • # 12 Fully functional also defined as changes that are made on an account should be easily tracked ; meter change outs , name changes , billing address change etc . , also need to be able to track what information was in the field before the change . Bill Printing requirements Schedule F RFP • # 1 Fully functional also defined as the ability to have two separate meter services on one bill example irrigation and residential service and ability to show a compound meter on the bill print ; bill print on compound meters should reflect both low side and high side meters and reads . • #5 Fully functional also defined as the ability for the customer to receive an internet delivery bill and a paper bill if they wish to have both. • #7 Fully functional also defined as the ability for the customer and CSR to view the same bill and reprint the same bill on-line and in our system . Penalties/Late Notices requirements Schedule F RFP • #6 Fully functional also defined as the ability to include loan accounts in Aging reports . • # 10 Fully functional also defined as the ability to continue to produce delinquent bills for inactive customers who have received a final bill and continue to have an unpaid balance .