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2009-336
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2009-336
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Last modified
3/18/2016 10:47:14 AM
Creation date
10/1/2015 4:04:10 AM
Metadata
Fields
Template:
Official Documents
Official Document Type
Agreement
Approved Date
12/15/2009
Control Number
2009-336
Agenda Item Number
12.J.5
Entity Name
N. Harris Computer Corporation
Advance Utility Systems
Subject
Utility Billing Systems Software
Supplemental fields
SmeadsoftID
10928
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(c ) Project Manage -- The Organization shall appoint a project manager (the "Project <br /> Manager") who shall work closely with the Consultant to facilitate the successful <br /> completion of the implementation process and who shall be responsible for <br /> supervising the staff of the Organization and their co-operation with and <br /> participation in such process . <br /> ( d ) Additional Organization Obligations <br /> ( i ) Organization shall install all corrections and maintenance releases within a <br /> reasonable period of time of Organization ' s notification of their <br /> availability. However, any fix or correction designated as " critical " by <br /> Consultant shall be implemented by Organization within thirty ( 30) days <br /> of notification to the Organization by Consultant of its availability . <br /> ( ii ) Organization shall notify Consultant of suspected defects in any of the <br /> Software supplied by Consultant . Organization shall provide, upon <br /> Consultant request, additional data deemed necessary or desirable by <br /> Consultant to reproduce the environment in which such defect occurred . <br /> ( iii ) Organization shall allow the use of online diagnostics on the Software <br /> supplied by Consultant to Organization , if required by Consultant during <br /> problem diagnosis . Organization shall provide to Consultant, at <br /> Organization ' s expense, access to the Designated Computer System via <br /> the Organization ' s firewall to communications software (e . g . PC <br /> Anywhere, WebEx , Web Demo) . <br /> ( i v ) Organization shall ensure that its personnel are, at relevant stages of the <br /> project, educated and trained in the proper use of the Software in <br /> accordance with applicable Consultant manuals and instructions . If <br /> Organization ' s personnel are not properly trained as mutually determined <br /> by Consultant and Organization, Organization agrees that such personnel <br /> will be trained by Consultant or Organization within fifteen ( 15 ) days of <br /> determination . If Organization desires Consultant to perform the required <br /> training then Consultant shall be compensated at an hourly rate of <br /> $ 150 . 00 . <br /> ( v ) Organization shall establish proper backup procedures necessary to <br /> replace critical Organizational data in the event of loss or damage to such <br /> data from any cause . Organization shall provide Consultant with access to <br /> qualified functional or technical personnel to aid in diagnosis and to assist <br /> in repair of the Software in the event of error, defect or malfunction . <br /> ( vi ) Organization shall have the sole responsibility for : <br /> 12 <br />
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