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Priority 2 - Medium <br /> • System errors that have workarounds <br /> • Calculation errors impacting a minority of records <br /> • Reports calculation issues <br /> Printer related issues (related to interfaces with our software and not the printer itself) <br /> • Security issues <br /> Hand-held issues not preventing billing <br /> • Performance issues not impacting critical processes <br /> • Usability issues <br /> • Workstation connectivity issues (Workstation specific) <br /> Priority 3 - Low <br /> • Report formatting issues <br /> • Training questions , how to , or implementing new processes <br /> • Aesthetic issues <br /> • Issues with workarounds for large majority of accounts <br /> • Recommendations for enhancements on system changes <br /> • Questions on documentation <br /> 44 <br />