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Data expert <br /> The primary role of the data expert is to develop a data extraction process that can be replicated <br /> throughout the entire implementation to produce data file( s ) that maintain its structure with each data <br /> extraction process . It will also be necessary to generate control values in order to assist with the <br /> conversion validation and balancing <br /> ■ Document data requirements <br /> ■ Extraction of data from existing CIS solution <br /> ■ Ensure data mapped into CIS Infinity is complete and accurate — through active knowledge of <br /> processes followed and results tested <br /> ■ Troubleshoot problems <br /> Functional Area Owners ( FAOs ) <br /> The primary role of the FAQs is to be the ultimate resource for how business rules should be configured <br /> within CIS Infinity . The FAQs will be the resource who ( a ) has the knowledge and/or ( b ) has access to the <br /> resource . <br /> Most importantly, they will be the decision maker on decisions that relate to configuration of CIS Infinity , <br /> as it relates to their functional area . <br /> The areas in which a FAO should be identified : <br /> ■ Meter Reading <br /> ■ Billing <br /> • Cash Processing <br /> ■ Overdue Collections <br /> ■ Asset Management / Field Services <br /> ■ Interfaces <br /> Subject Matter Experts <br /> The primary role of the Subject Matter Experts ( SMEs ) is to provide responses , specific to Indian River <br /> County Utilities that pertain to business rules , policies and procedures ( these SMEs may be the same <br /> resource as the FAOs ) <br /> ■ Work with the Advanced team to modify/revamp processes and seek Project Manager support <br /> • Document existing processes impacted by CIS <br /> ■ Responsible to relay business issues to the Advanced implementation team <br /> System / Technical Administrator : <br /> The primary role of the System / Technical Administrator is to ensure the CIS Infinity environment is <br /> functioning and configured correctly . <br /> Typically, the System Administrator' s role is to also gain knowledge of the CIS Infinity control file <br /> environment and security functionality in order to facilitate changes once the solution has been <br /> transitioned to Production . <br /> ■ Oversees logistics to ensure technology is in place and working . <br /> ■ Ensures other systems do not disrupt the operation of CIS Infinity . <br /> ■ Ensure server and desktop hardware is purchased , tested and operational <br /> ■ Responsible for administrative details — i . e . preparation of training rooms <br /> ■ Troubleshoot network , hardware and other system problems <br /> 59 <br />