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2009-336
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2009-336
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Last modified
3/18/2016 10:47:14 AM
Creation date
10/1/2015 4:04:10 AM
Metadata
Fields
Template:
Official Documents
Official Document Type
Agreement
Approved Date
12/15/2009
Control Number
2009-336
Agenda Item Number
12.J.5
Entity Name
N. Harris Computer Corporation
Advance Utility Systems
Subject
Utility Billing Systems Software
Supplemental fields
SmeadsoftID
10928
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Task 9 . Live Week <br /> During the first week of Live , the Advanced Project Manager coordinates all activity . A training <br /> specialist will be on -site for at-the-elbow training and support . Advanced conversion specialists <br /> will assist with table refreshes where necessary . Advanced technical specialists will assist in the <br /> process from the Advanced offices with technical support as needed . The Project Managers from <br /> Advanced and Indian River County Utilities will develop a Post-live strategy including the <br /> development of an outstanding issues list . <br /> Duration : 1 day <br /> Location : Indian River County Utilities offices + Remote Support <br /> Advanced Table refreshes <br /> Deliverables <br /> Technical support <br /> Post-Live Strategy <br /> Outstanding Issues List <br /> Indian River County Assistance in development and approval of Post-live strategy <br /> Utilities and outstanding issues list <br /> Deliverables <br /> 9 . 1 CIS Infinity Post Live <br /> Advanced will assist Indian River County Utilities throughout the implementation period to identify <br /> and respond to any needs and concerns . A meeting will be arranged between Indian River <br /> County Utilities ' Project Manager and the Advanced Project Manager two weeks post live to <br /> discuss any remaining issues and scheduling . Advanced will provide high priority support to <br /> Indian River County Utilities during the immediate post-live period and the Warranty Period , <br /> Duration . TBD <br /> Location : Indian River County Utilities offices + Remote Support <br /> Advanced Scheduled post-live project manager meeting <br /> Deliverables <br /> High - priority support <br /> Indian River County Document issues to outstanding issues list <br /> Utilities <br /> Deliverables <br /> 80 <br />
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