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7 . 0 Training Plan <br /> Overview <br /> The primary responsibility of Advanced is to train users on the CIS Infinity product , using the <br /> functionality as it is designed to operate and taking into consideration the software configuration <br /> completed based on the BizProfiler questionnaire . The primary responsibility of Indian River <br /> County Utilities is to overlay its business processes with the functionality available in CIS Infinity <br /> and ensure , via testing , that CIS Infinity is operating in a way that meets its organizational <br /> requirements . <br /> The training effort that has been identified under this Scope of Work , is based on Advanced ' s <br /> current understanding of the requirements including Indian River County Utilities ' organizational <br /> structure and user roles . The training requirements will be finalized during the Project Planning <br /> phase and may require adjustments to the hours required to successfully complete the training to <br /> Indian River County Utilities ' end users and these adjustments will be addressed through the <br /> change order process . <br /> Classroom Training <br /> Training will be performed based on the training plan that is prepared by the project managers <br /> from both teams to ensure that the needs of the users are met at Indian River County Utilities . <br /> All staff will be trained according to their job requirements . Training is usually conducted over <br /> four consecutive weeks . <br /> Each session assumes a maximum of ten ( 10 ) users for Overview / Daily Process training and <br /> eight ( 8 ) users for all other classroom sessions . <br /> End User training <br /> End User training will be performed based on the training plan that is prepared by the project <br /> managers from both teams to ensure that the needs of the users are met at Indian River County <br /> Utilities . <br /> Customer service representatives , billing staff and collections staff will be trained during three <br /> separate sessions to ensure that there are always representatives available to handle the daily <br /> functioning of the utility. End users are trained according to their job requirements and End User <br /> training is usually conducted over four consecutive weeks . <br /> The End user training assumes a maximum of ten ( 10 ) users for Overview / Daily Process <br /> training and eight ( 8 ) users for all other classroom sessions . <br /> On the Job Learning <br /> The Training Plan also includes a section for On the Job Learning . Advanced has found On the <br /> Job Learning to be highly effective in supplementing regular classroom training . On the Job <br /> Learning meets the learning needs of users who perform more technical or complex tasks , and/or <br /> users with unique learning needs . <br /> For example , On the Job Learning is quite often the best solution for users who upload and <br /> download meter reading files , process electronic bank files , and integrate the use of cash <br /> processing equipment . ( Other examples of end user tasks that benefit from On the Job Learning <br /> are included in the On the Job Learning section of the Training Plan . ) <br /> 81 <br />