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On the Job Learning is a supplement to classroom training , and is ideally delivered one4o-one or <br /> in small groups of 2 or 3 . It is conducted with the end user actually performing the tasks on CIS <br /> Infinity at their workstation with the trainer' s guidance . <br /> Remote Training Support <br /> The Training Plan also includes a section for remote training support . <br /> If project hours have been explicitly agreed upon and identified for this project category, <br /> Advanced will identify a training resource that will be available to Indian River County Utilities via <br /> conference calls and /or WEBEX to assist with questions related to training sessions that have <br /> already been delivered to Indian River County Utilities . <br /> The respective Project Managers will determine the scheduling of these resources as well as their <br /> availability . These hours will be considered utilized once they have been scheduled and a <br /> resource has been named . <br /> Sequence of training modules <br /> The following draft sequence of training was developed based on examples of training schedules <br /> from previously implemented customers of Advanced . This schedule may change to take into <br /> account information gathered during ongoing discussions . <br /> The skill level of Indian River County Utilities ' users ( particularly their experience with Windows ) <br /> and the way staffing resources are allocated (whether staff is assigned individual aspects of the <br /> billing process or whether all staff uses all aspects ) are the primary factors which will be taken <br /> into consideration when a final training plan is determined . <br /> 82 <br />