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VI . EMERGENCY SERVICES : <br /> During a natural disaster , civil disturbance , or other county declared emergency , CII will be <br /> required to respond within two (2) hours after notification (nature of emergency permitting) by <br /> the Emergency Management Department and in accordance with ESF directives . Cost of <br /> service will be at the fixed after hours rate . <br /> VIII . DEFINITION OF WORK : <br /> CII shall repair , maintain , service , and perform preventative maintenance on all units as are <br /> listed on the " Exhibit B " as necessary and required to meet requirements of the County and <br /> factory specifications . <br /> For those pieces of communications equipment necessary to support public safety and listed on <br /> " Exhibit B " as being maintained twenty- four (24) hours a day , CII guarantees a two (2) hour <br /> response time for covered equipment , from the time a request is received from authorized <br /> personnel . <br /> CII takes responsibility for diagnosing system problems and taking corrective action . CII will <br /> be a " one call " point of contact to provide all services required to support the Town-wide RF <br /> system . <br /> CII will provide to the County Radio Manager a monthly report detailing repairs and <br /> maintenance performed on the primary system equipment over the previous thirty- (30) days . <br /> CII will also provide to the County a copy of the preventative maintenance schedule , which <br /> will be performed on the primary system equipment . <br /> Equipment not listed on " Attachment D " can be maintained or repaired at the current demand <br /> service rates as listed in " Attachment B " : Costing and Hours of Service , paragraph E . Repairs <br /> not limited to manufacturer or models . All demand services limited to parts availability and <br /> manufacturer support . <br /> 3 <br />