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•The Customer will establish the priority list for work to be performed. The software development work may include, but may not be limited
<br /> to the following types of modifications and enhancements to the Licensed Program of the Support Vendor: interface with the Indian River
<br /> County Property Appraiser's data base, On-line Permit Application Screens and capabilities, On-Line Permit Application and Certificate of
<br /> Occupancy Status capabilities, updates for integration to an enterprise GIS system, interface screens for users, bar code tracking
<br /> technology, electronic Plan submittal tracking process, and reporting updates and additions.
<br /> •Existing Purchase Orders with the Customer, which are not completed prior to the beginning of this agreement, will be completed in
<br /> addition to the Scope of Services covered by this agreement.
<br /> •The Support Vendor will provide The Customer with a monthly accounting of work completed under the terms of this agreement.
<br /> •Support Vendor shall provide responsive support and maintenance by providing availability during Normal Working Hours with a goal of
<br /> no longer than four (4)-hour response time . Support Vendor shall provide modem or Internet support.
<br /> •Support Vendor shall be responsible for using all reasonable diligence in correcting verifiable and reproducible program errors when
<br /> reported to Support Vendor in accordance with Support Vendor's standard reporting procedures. Support Vendor shall, upon verifying that
<br /> such an error is present, initiate work in a diligent manner toward development of a correction or "fix". -
<br /> •Support Vendor may, from time to time, offer Program Enhancements to its customers, generally for an additional charge.
<br /> *Subject to space availability, Customer may enroll its employees in Support Vendor's training classes, held at Support Vendor's facility, for
<br /> regular or advanced training .
<br /> •Support Vendor shall consider and evaluate the development of Program Enhancements for the specific use of Customer and shall
<br /> respond to Customer's requests for additional services pertaining to the Licensed Program (including , without limitation , data conversion
<br /> and report-formatting assistance) , provided that such assistance, if agreed to be provided, shall be subject to supplemental charges
<br /> mutually agreed to by Support Vendor and Customer.
<br /> *Customer shall be responsible for procuring, installing, and maintaining all equipment, telephone lines, communications interfaces, and
<br /> other hardware (other than the hardware constituting the program control center maintained at Support Vendor's facilities) necessary to
<br /> operate the Licensed Software and to obtain from Support Vendor the services called for by this Agreement.
<br /> •Customer shall provide an online interface according to the specifications of the Support Vendor. Customer will permit access to system
<br /> via online interface as required by Support Vendor.
<br /> Fees and Charges
<br /> Customer shall pay the Support Vendor for the services of this Agreement an amount of $ 12,000 per month for services. Invoices will be paid
<br /> according to the following schedule:
<br /> Invoice January 1 , 2007 $ 144,000 ( 12x$12,000)
<br /> All Invoices under this agreement shall be paid pursuant to the Florida Prompt Payment Act, FS 218. 70 et. seq . All properly invoiced fees are
<br /> non-refundable. Fees include all travel and miscellaneous expenses derived from services provided in Scope of Services.
<br /> Any additional services and accompanying fees must be agreed upon by both parties, in writing, prior to commencement of work.
<br /> Proprietary Rights
<br /> To the extent that Support Vendor may provide Customer with any Error Corrections or Enhancements or any other software, including any new
<br /> software programs or components, or any compilations or derivative works prepared by Support Vendor (collectively, "Vendor Programs"),
<br /> Customer may
<br /> •install one set of the Vendor Programs, in the most current form provided by Support Vendor, in Customer's own facility;
<br /> •use such Vendor Programs in connection with the Licensed Programs, and in a manner consistent with the requirements of the
<br /> Agreement, for purposes of serving Customer's internal business needs; and
<br /> •make copies of the Vendor Programs in machine readable form for nonproductive backup purposes only. Customer may not use, copy
<br /> or modify the Vendor Programs, or any copy, adaptation , transcription , or merged portion thereof, except as expressly authorized by
<br /> CSDOCUME-11BRIANP-11LOCALS- 11TemplPerconti Maintenance and Support Agreement Amend 2007.doc 2
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