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Indian River Courthouse, Florida 'L U� L/ 'o�� 0 ,3 Maintenance Contract — Agreement No. # IRC0001 =04152003 = 1 =SY1 =N ` J MAINTENANCE AGREEMENT AGREEMENT NO . : IRC0001 -04152003- 1 -SY1 -N CUSTOMER : Indian River County Board of County Commissioners ADDRESS : 1840 25th Street Vero Beach , Florida 32960 American Megacom , Inc . (AMI ) agrees to maintain the Dolman Court Recorder system that is currently installed in seven ( 7 ) courtrooms at the Indian River Courthouse in Florida . A detailed list of Equipment that is covered under this maintenance agreement is specified in Appendix A . The maintenance of this equipment is subject to the terms and conditions set out below: CONDITIONS OF AGREEMENT 1 DEFINITIONS In this Agreement the following terms have the following meanings : 1 . 1 . Telephone Support Telephone support from a qualified service technician or engineer. AMI will provide technical support to the client to address system operation or outages . The technician will provide an assessment to the client as to whether the failure can be handled over the phone or require a site visit. If the outage can be addressed over the phone the technician will proceed to work with the client to resolve the issue to avoid an on -site maintenance call . 1 . 3. Preventive Maintenance Maintenance performed to preserve the life of the equipment. This maintenance will be scheduled by AMI support services and includes inspections , cleanings , system checks and fine- tuning adjustments . Recommended frequency is 2 times per year 1 .4. Corrective Maintenance Maintenance performed to correct or repair equipment that is not operating correctly . This maintenance is scheduled by the customer upon equipment failure . It consists of diagnosing the problem , correcting or repair the equipment so that it operates correctly . Frequency of this type is as required by the customer. Purchase of new equipment when necessary is the responsibility of the client at the direction of an AMI technical support person . All effort will be made to repair the existing hardware and avoid the added expense . 1. 5. Spare Parts Management American Megacom will maintain inventory at the customer' s site in a pre-determined location . AMI will provide bi -annual inventory reports to the customer and make recommendations to the customer regarding appropriate inventory levels of equipment. Inventory replenishment is the responsibility of the client. AMI could do the replenishment on a "cost plus" basis . Indian River Dolman Maintenance Rev 2a 1 2003 - 2004