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3 IT <br /> Indian River Courthouse, Florida 7 U Yll. <br /> Maintenance Contract — Agreement No. # IRC0001 =04152003 = 1 =SY1 =N <br /> 2 THE SERVICE <br /> 2. 1 . THE SERVICE HOURS <br /> a . AMI will provide maintenance service during AMI 's normal working hours , Monday through <br /> Friday, from 8 : 00 a . m . until 05 : 00 p . m . , excluding holidays . <br /> b . Maintenance performed at the customer' s request outside of AMI ' s normal working hours will be <br /> billed as follows : <br /> Saturday , Sunday $ 150 . 00/hour per person <br /> Holidays $ 150 . 00/hour per person <br /> 2. 2. EXCLUDED FEES <br /> a . Travel expenses will be billed to the customer based on actual expenses . AMI will provide an <br /> estimate of expected travel expenses to the client prior to making the call . <br /> b . Material Expenses will be the responsibility of the client. AMI will consult with the client as to the <br /> material needed to resolve the problems and make the repair when the necessary equipment has <br /> been procured . <br /> 2. 3. EQUIPMENT MAINTENANCE <br /> The service consists of Telephone Support, Corrective Maintenance , and Preventive <br /> Maintenance . It includes all labor and telephone support necessary to maintain the equipment (as <br /> listed in Appendix A) in proper operating condition and repair the equipment (as listed in Appendix <br /> A) as needed . Defective parts or equipment, when replaced will be repaired and placed back into <br /> the Indian River Inventory for future use . <br /> 2. 3 . 1 Telephone Support <br /> a . Telephone Support will be handled during normal business hours - Monday thru Friday 8 a . m . to <br /> 5 p . m . with a 2 hour response for NON - EMERGENCY designated calls and 1 hour response time <br /> for EMERGENCY designated trouble calls <br /> b . Telephone support initiated by the client during weekends and holidays is considered over and <br /> above the standard maintenance contract. Support provided during these times will be billed on <br /> an hourly basis at $ 150 . 00/hour for weekends and $ 150 . 00/hour for holidays (a list of holidays <br /> can be found in Appendix B ) . These hours will be logged and shown as a separate line on the <br /> invoice . <br /> 2 . 3 .2 Corrective Maintenance <br /> a . On -site calls for corrective maintenance dealing with NON - EMERGENCY situations will be <br /> completed during normal business hours , Monday through Friday 8 a . m . to 5 p . m . A day for on- <br /> site support will be scheduled with the client and the service engineer within 8 hours of the client's <br /> call to AMI ' s call desk . <br /> b . On-site calls for corrective maintenance dealing with EMERGENCY situations will be completed <br /> during normal business hours , Monday through Friday 8 a . m . to 5 p . m . On -site response to <br /> EMERGENCY situations by the service engineer will be within 8 hours of the client' s call to AMI ' s <br /> call desk . <br /> c. On -site corrective maintenance support initiated by the client during weekends and holidays is <br /> considered over and above the standard maintenance contract. Support provided during these <br /> Indian River Dolman Maintenance Rev 2a 2 2003 - 2004 <br />