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Hibiscus Children's Center Crisis Nursery Program Children's Services Advisory Committee <br /> are also given to each family that successfully completes the Crisis Nursery Program . The <br /> satisfaction surveys are analyzed on a quarterly basis for CQI purposes . <br /> 3. REPORTING : What will you do with this information to show that change has <br /> occurred? How will you use or present these results to the consumer, the funder, the <br /> program, and the community? How will you use this information to improve your <br /> program? <br /> Quarterly data from the 4 measurable objectives will be trended each quarter to identify: <br /> • Positive trends will continue to be supported. <br /> • Negative trends will be analyzed for contributing factors leading to less than agreed upon <br /> objective measurements. <br /> • Interventions for negative trends will be identified, implemented and monitored for <br /> improvement back to the agreed upon objective measurements. <br /> • Results, both positive and negative, will be shared with staff, administration, funders, <br /> and the community. <br /> Risk Management and Peer Review, based on Council on Accreditation (COA) standards, are <br /> completed and reviewed by Standing Committees of the Operating Board of Directors to ensure <br /> continuous quality improvement and identification of program risk indicators . <br /> In the development and implementation of individual Family Support Plans, families are an <br /> integral part of all service provision from the intake process to case closure and completion of <br /> satisfaction surveys. <br /> DCF, UFF, Children' s Services Councils, United Ways, and other funding entities set <br /> benchmarks and performance outcomes that are monitored monthly and/or quarterly. <br /> 10 <br />