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Indian River County Healthy Stan Coalition. Inc. TLC Newbom Program Children 's Services Advisory Committee Grant 2006-07 F. PROGRAM EVALUATION (Entire Section F not to exceed Avo pages) DEMOGRAPHICS : What information (data elements) will you need to collect in order to accurately describe your target population including demographics (age, gender, and ethnic background) required by the funder in Section H ? What are the pieces of information that qualify them for your target population ? How do you document their need for services or their "unacceptable condition requiring change" from Section Bl ? The TLC Associate visiting mom in the hospital uses the TLC Intake Form to collect demographic data. We will collect the family' s address to qualify them for our target population . Being a resident of Indian River County with a newborn baby is the only requirement qualifying a family for TLC. If baby is born at home or has had to be transferred out of county for medical reasons, TLC will contact the family by phone to offer the program, collect the data and conduct an intake. By accepting the invitation to participate in the TLC Newborn program, the parents of newborns reveal their need for the program ' s resources and the method in which they are delivered. MEASURES : What data elements will you need to collect to show that you have achieved (or made progress toward) your Measurable Outcomes in Section D? What tools or items are you using as measures (grades, survey scores, attendance, absences, skill levels) for your program? Are you getting baseline information from a source on your Collaboration List in Section E ? Are there results from your Activities in Section D that need to be documented? How often do you need to collect or follow-up on this data? Data elements collected by Family Associates will be the number of families accepting the invitation to participate during intake, the number of families calling to request additional information, validation or referrals, and the number of families reporting their issues resolved or managed by TLC ' s responses. These will be collected per encounter and documented in TLC records . Revised surveys will be the vehicle to collect data on the number of families who agree TLC is a valuable resource and who report they are better able to meet their baby' s needs (using a 5 point Likert scale) . Revised surveys will be mailed at 3 months and 12 months after initiating services. Lactation education will be collected at intake and follow-up. The distribution of lactation guidelines and training attendance will be documented by the Coalition. REPORTING : What will you do with this information to show that changer has occurred? How will you use or present these results to the consumer, the funder, the pogram, and the community? How will you use this information to improve your program? The report will track successful promotion of TLC Newborn, entry and use of the program, the value parents place on TLC as a resource, and the effectiveness TLC has in helping parents solve issues with their newborn infant. One component will track lactation education that prepares moms and babies for a healthy and successful breastfeeding experience . Reports are presented to all funders, the Coalition Board of Directors, the Health Department and the TLC Advisory Committee. TLC ' s program manager meets with Coalition personnel to review program successes, challenges, and solutions at the Program Manager' s meeting (conducted bi-monthly) . Periodic verbal reports are given at TLC Advisory meetings (quarterly) and Coalition Board meetings (held monthly). Consumers suggest improvements to the program through conversation with Family Associates and through surveys. Funding agencies provide suggestions for improvements through the grant process and site reviews . We plan to provide an annual report to consumers that will be mailed to parents with their TLC newsletter. 11