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POLARIS <br /> Schedule E <br /> Services <br /> 1. Implementation Services <br /> Overview <br /> Polaris shall provide implementation services involving project consultation and training. These services shall <br /> include, but are not limited to: <br /> • Assigning an Implementation Manager whose role will be to work in conjunction with the COUNTY <br /> during the implementation phase of the contract. <br /> • Providing trainers to instruct the Library on the operation of the POLARIS ILS application/ system <br /> administration consistent with the provisions set forth below. <br /> Purpose of the Implementation Site Visit <br /> Polaris' Implementation Manager will schedule a two-day site visit to the Library to discuss : <br /> • Policy file creation <br /> Data migration issues <br /> • Project planning <br /> • Implementation Process <br /> • Staff Client System Administration <br /> The Implementation Site Visit requires the participation of the Library's System Administrator as well as <br /> representatives from each of the Library's administrative units involved or affected by the implementation of <br /> POLARIS ILS. <br /> Training Philosophy and Fees <br /> Train- the- Trainer Approach: Polaris's approach to training is to thoroughly train a core group (numbers indicated <br /> below) at the customer site. This core group will receive in-depth training on the various subsystems. This core <br /> group will, in turn, train the remainder of the Library staff. System Administration training is offered as a three- <br /> day session at Polaris Library Systems' headquarters in Syracuse, NY. <br /> Prerequisites: Prior training on Windows 98, Windows XP Professional and/ or Windows NT/ 2000 is required for <br /> all trainees. Up to ten (10) trainees allowed at each training session. Training materials will be provided for each <br /> session. Additional training days can be contracted for at a cost of $1,000 per trainer per day, not including <br /> expenses. Training should take place in a room away from public areas and have the capacity to hold the number <br /> of trainees (up to 10) and the Polaris trainer. It is strongly recommended that each trainee have the use of a <br /> Library workstation with the POLARIS ILS Staff client software installed. <br /> Implementation Manager site visit and on-site training will be charged in whole days at $1,000 a day for each <br /> Polaris staff member, not including expenses. <br /> 3/20/07 Indian River County Contract Page 18 of 30 <br />