2007-057 - Laserfiche WebLink

Home Browse Search

POLARIS installation and maintenance of current service packs and security patches, and Software updates pursuant to Article 8 .6 . Failure by the COUNTY to administer server operations may result in written notice from Polaris to limit, or withhold, its maintenance Services if, following a thirty (30) day cure period, the COUNTY, in Polaris' reasonable opinion, is unable to provide a satisfactory performance level for server operations. Written notice shall identify all alleged deficiencies in server operations. Polaris shall resume its maintenance service when, in Polaris' reasonable opinion, server operations are resumed to a satisfactory performance level. Polaris' approval will not unreasonably be withheld . 8 .5. The COUNTY will provide Polaris with reliable and immediate remote access to the POLARIS ILS System. This access must be sufficient, in Polaris' sole reasonable opinion, to satisfy the implementation and on- going performance requirements and warranties set forth under this Agreement. At its sole discretion, the COUNTY may provide Polaris with access to Third-Party hardware components in the event one or more of those components adversely affect the performance of the POLARIS ILS System. Access should be provided via the Internet through Port 3389 on the COUNTY's firewall. Failure by the COUNTY to provide minimal access via the Internet may result in unresolved performance issues and may void Polaris' obligations with respect to on-going performance requirements and warranties. The COUNTY's failure in this regard should not be considered just cause for delaying the setting of an Operational Date, as specified in article 1.5 herein. 8 .6. The COUNTY will accept responsibility for the installation, performance and maintenance of all Third- Party hardware/ software components on the POLARIS ILS System that are not supplied by Polaris under this Agreement. 8. 7. The COUNTY will accept responsibility for the export of all data files it wishes to migrate to POLARIS ILS. Pursuant to Schedule J herein, these files will be provided to Polaris in MARC format and in ASCII text file format with fixed field lengths or field delimitation. Data will be provided to Polaris through ftp (file transfer protocol) or through a mutually agreed upon tape and tape backup format. The COUNTY is responsible for arrangements that may need to be made with the vendor of the system from which data is extracted for the data extraction and any documentation that defines the content of the fields in the exported files . The COUNTY assumes responsibility for any fees that may be incurred from services provided by the vendor for the data export and transfer to Polaris if such services are necessary. The COUNTY assumes the responsibility of conducting communication between Polaris and other vendors, as necessary, to assure that all conditions for proper file export and transfer are met. 8 .8. The COUNTY will accept responsibility for the data concerning the COUNTY's system profile and system parameters that it has provided to Polaris based on guidelines for the profile and parameters set by Polaris. Polaris agrees to provide prompt written notice of any material discrepancy of which it becomes aware between data provided by the COUNTY and data required for effective functioning of the Software. 9. Site Preparation It is understood and agreed that the aforesaid fees do not include any site preparation or installation costs except as described in Schedule E, Services. The COUNTY shall, at its own expense, prepare the site to house the Hardware in accordance with the installation specifications presented in Polaris' Proposal or supplied to the COUNTY immediately following contract signing. Pursuant to those specifications, the COUNTY shall provide suitable electric service for operation of the Hardware and a reliable connection to the network via the Internet. The COUNTY is also solely responsible for preparing an environment free of any and all impediments, including, but not limited to, asbestos, hazardous materials, and/ or hazardous conditions, that may interfere with Polaris' ability to perform a successful and timely installation of the System components . Site preparation shall be completed by the COUNTY within forty-five (45) days of contract signing. 10. Privacy of Data Polaris agrees not to use patron details such as names, addresses, etc., for any purpose other than providing requested service to the COUNTY and agrees not to transmit COUNTY data to any third party, except as requested by the COUNTY. 3/20/07 Indian River County Contract Page 6 of 30