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Organization : Exchange Club CASTLE . Program : Valued Visits Funder: Children 's Services Advisory Committee RFP # 6067 F. PROGRAM EVALUATION (Entire Section F not to exceed two pages) 1 . DEMOGRAPHICS : What information (data elements) will you need to collect in order to accurately describe your target population including demographics (age, gender and ethnic background) required by the funder in Section H ? What are the pieces of information that qualify them for your target population ? How do you document their need for services or their " unacceptable condition requiring change" from Section B1 ? Age, gender, ethnicity, marital status , and address are collected upon intake . Eligibility for the program requires that a judge has deemed that contact between a child and a non- residential parent poses a risk of harm to that child . Intake and eligibility are further assessed during the intake and orientation sessions required by Valued Visits . 2 . MEASURES : What data elements will you need to collect to show that you have achieved (or made progress toward) your Measurable Outcomes in Section D ? What tools or items are you using as measures (grades, survey scores , attendance, absences , skill levels) for your program ? Are you getting baseline information from a source on your Collaboration List in Section E ? Are there results from your Activities in Section D that need to be documented ? How often do you need to collect or follow- up on this data ? Outcome 1 (successful visits) is measured by visit monitor notes and significant event reports which track the number of visits terminated for a rules violation . Visit monitor notes are reviewed weekly; significant events are reviewed immediately, and again quarterly at the Risk Management committee meeting. Outcome 2 (learning parenting skills ) is measured with competency-based tests (post- tests) given after each parenting class . Participants must get all answers correct, or remediation is done by the group facilitator. Tests are collected after every parenting class . Outcome 3 (satisfaction survey) is measured with a survey that is administered prior to the case closing. Results are collated quarterly and reported to the Service Delivery committee . Outcome 4 (follow-up contact) is performed with families who have been give a service linkage contact. Contact is made by phone if the family is no longer enrolled in the program, and in person, if the family is still enrolled . Results are tabulated quarterly, and reported to the service delivery committee . 3 . REPORTING : What will you do with this information to show that change has occurred ? How will you use or present these results to the consumer, the funder, the program, and the community ? How will you use this information to improve your program ? Information collected is reported to funders on a regular bases , through monthly, quarterly or semi- annual reports . Staff, board members , employees and other stakeholders are made aware of results through the CASTLE Continuous Quality Improvement process , and feedback at all -team and Board meetings . Recommendations for program improvement are developed through this CQI process . The community is made aware of results through an annual report . 10