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4. Conversion , Integration, and Standardization of Disparate Data from Multiple Sources <br /> and Applications <br /> V . GIS Infrastructure <br /> 1 . Materials <br /> a ) Technology <br /> b) Hardware <br /> c ) Software <br /> d ) People <br /> e) Networks <br /> 2 . Knowledge <br /> a ) Training <br /> b) Documentation <br /> c ) GIS Users Group <br /> 3. Process <br /> a ) Methodologies <br /> b ) Procedures <br /> c) Protocols <br /> VI . Public Service and Customer Relations <br /> 1 . Improve Efficiency, Increase Productivity, and Enhance Public Service <br /> 2. Expand and Improve Public Access to GIS <br /> 2 <br /> GIS Needs Assessment and Implementation Plan Chapter 1 - Departmental GIS Needs Assessments <br />