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recommended that the Solid Waste Disposal District and Utilities Services Department <br /> coordinate with the recommended GIS Director to implement a GIS- based work order <br /> management system integrated with MUNIS . <br /> A critical component of successful Departmental GIS implementations is accurate and <br /> complete data . Maintenance crews and other field personnel will go out into the field and <br /> make changes or additions to the infrastructure and not report these changes back to GIS <br /> staff. Very quickly GIS layers are missing pertinent data or contain erroneous data . Users will <br /> not know what data is accurate and what is not . Therefore , data sets can become suspect <br /> and staff may begin to doubt its usefulness and reliability. <br /> The solution to this problem is a GIS-based work order management system . A properly <br /> implemented work order management system would allow staff to quickly input specific <br /> information about a task and then print out a paper work order with an accompanying <br /> « map . This map would show the infrastructure for the area of concern . Field crews would <br /> then mark any changes or additions to the system on the work order. Once the job was <br /> complete field crew would then return the work order with changes back to support staff for <br /> input into the work order management system and for update of appropriate data layers . <br /> An added benefit of such a system is continual fine-tuning and improvement of mapped <br /> ( GIS ) data . If any errors exist on the GIS maps, then field crew will mark and correct the error. <br /> In turn , this information will be corrected in the GIS . Therefore , instead of GIS data degrading <br /> because of information not flowing back from the field , GIS data will continually improve <br /> because of corrections made in the field . Subsequently, GIS data will reflect a very <br /> accurate depiction of the real world . In addition , there are residual benefits of such a <br /> system . Implementing a work order system will insure that this data is accurate and will <br /> facilitate rapid determination of assets in the field . <br /> There are several applications available to meet this need (see GIS Applications below ) . It is <br /> recommended that the Utilities Services Department implement an application that will <br /> easily integrate with existing information technology, including the County ' s various <br /> enterprise databases . <br /> A Tier 3 GIS product that links to work order applications can meet a basic need for <br /> production of a blank work order form and a corresponding map . A GIS work order <br /> extension for work order software is practicable if the selected enterprise work order software <br /> stores data in an open database such as MUNIS ( ODBC /OLEDB compliant) . This will allow use <br /> of a Tier 3 GIS application that can access data directly from the work order system . This <br /> application should allow users to quickly print out a map and a work order form for field <br /> crews to take into the field . It is critical that this application have the ability to track open <br /> work orders . Work orders that are not returned from the field will cause degradation in the <br /> GIS data . This must be avoided . <br /> Of Standards for Digital Submissions of External Data <br /> In some instances the Department receives outside information form surveyors and contract <br /> base resources . Externally produced maps range in quality, medium and global reference <br /> accuracy ; quality of these maps can range from hand-drawn sketches to digital maps from <br /> surveyors . Digital maps from surveyors sometimes lack global reference, including no <br /> coordinate system . As a result, GIS personnel may have difficulty importing this data and <br /> ascertaining its accuracy. <br /> 145 <br /> GIS Needs Assessment and Implementation Plan Chapter I - Departmental GIS Needs Assessment <br />