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Hibiscus Children Center Crisis Nursery Program Indian River Children 's Services Advisory Committee PROGRAM EVALUATION (Entire Section F not to exceed two pages) 1 . DEMOGRAPHICS : What information (data elements) will you need to collect in order to accurately describe your target population including demographics (age, gender and ethnic background) required by the funder in Section H? What are the pieces of information that qualify them for your target population ? How do you document their need for services or their " unacceptable condition requiring change" from Section Bl ? The Crisis Nursery Program collects client data in many different ways, in order to meet a variety of funder requirements . The information is compiled on a monthly basis and put into a data spreadsheet that is used for reporting to funders . Monthly, quarterly, and year-end reports are provided upon request based on the specific requirements of each funder. All families complete an- intake/assessment process to determine the level of their crisis and the ability of the Crisis Nursery Program to assist the family in meeting the need. The one universal qualification that would make a family ineligible would be abuse/neglect. The need for services is clearly documented on the intake form and incorporated into the Family Support Plan. 2 . MEASURES : What data elements will you need to collect to show that you have achieved (or made progress toward) your Measurable Outcomes in Section D ? What tools or items are you using as measures (grades, survey scores, attendance, absences, skill levels) for your program ? Are you getting baseline information from a source on your Collaboration List in Section E ? Are there results from your Activities in Section D that need to be documented ? How often do you need to collect or follow-up on this data ? Outcomes (abuse histories) are measured through the Florida Department of Children & Families (DC&F), our collaborative partner, client information system. DC&F conducts an initial review of the family prior to Hibiscus accepting the family into services . Annually, DC&F monitors the Crisis Nursery Program and reports one year follow-up information on whether or not abuse occurred during services or within one year post services . In addition, the Crisis Nursery Program completes an AAPI pre-test on all families and a post-test on families who receive services for over 45 days . The results are reported to our internal Continuous Quality Improvement Plan committees . The AAPI is a valid and reliable tool that measures improvement in family functioning, in particular in parenting, empathy, corporal punishment, role reversal, and understanding development stages . 3 . REPORTING : What will you do with this information to show that change has occurred ? How will you use or present these results to the consumer, the funder, the program, and the community? How will you use this information to improve your program ? Data is maintained in client records , monthly Risk Management Reports, quarterly Peer Record Reviews , and MIS spreadsheets . Hibiscus utilizes a Continuous Quality Improvement Committee comprised of a broad spectrum of stakeholders (staff, board members, funders, former clients, volunteers, other agency representatives , etc .) to discuss internal and external monitoring results . This group is also instrumental in ensuring that the agency maintains a "big picture" perspective on all of its services . Hibiscus has set benchmarks for each of its programs that must be met; these benchmarks include all outcomes specified in contracts . When deficiencies are identified, a corrective action 10