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(D) A grievance not advanced to the higher step within the time lin shall be deemed permanently withdrawn and as having been the basis of the decision most recently given. Failure on the County's representative to answer within the time limit set forth will entitle the employee to proceed to the next step. (E) When a grievance is reduced to writing there shall be set forth: 1. A complete statement of the grievance and the facts u1; is based; 2. The section or sections of this agreement claimed to violated; and 3. The remedy or correction requested. (F) In the settlement of any grievance resulting in retroactive such adjustment shall be limited to ten calendar days prior to the filing of the grievance. STEPS FOR GRIEVANCE PROCESSING In the event a grievance arises, the employee must discuss the grievar immediate supervisor within three working days after he had knowle grievance. At the time of submitting the grievance, and to ensure that grit settled at the first opportunity, the aggrieved employee should request meeting with his supervisor prior to a Step 1 hearing to discuss the cir giving rise to the grievance. In the event the issue in dispute cannot between the supervisor and the grievant, the grievance may be preset grievant at Step 1 of the grievance procedure within five working days frorr the supervisory meeting. Such written grievance must indicate that the matt reviewed with the immediate supervisor. Step 1: The aggrieved employee shall present his grievance to his divisii aggrieved employee may request a representative of the union to Discussions will be informal for the purpose of settling differences in the most direct manner. The division head shall reach a decision and com writing to the aggrieved employee with a copy to the union within five work the date the grievance was presented to him. iit provided settled on part of the in any step which it have been the date of with his of his vances are in informal umstances e resolved ted by the the date of r had been head. The e present. mplest and inicate it in 1 days from Step 2: If the grievance is not settled in the first step, the aggrieved empl Yee, within five working days of the time that the Step 1 decision was rendered, shall forward the written grievance to the department head. The department head shall meet with the aggrieved employee, who may be accompanied by a union steward and thE union chief steward. The County will attempt to coordinate the meeting with both the rlevant and the Union. The department head shall reach a decision and communicate it in writing to the aggrieved employee with a copy to the Union within five working days o the Step 2 29