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officer shall leave notice at the alarm site that a law enforcement agency has responded to a false alarm dispatch. The notice shall include the following information: (1) the date and time of law enforcement response to the false alarm dispatch; (2) the identification number of the law enforcement officer, and; (3) a statement urging the alarm user to ensure that the alarm system is properly operated, inspected, and serviced in order to avoid fines per the ordinance. (D) Alarm businesses which perform monitoring services must maintain for a period of at least one year following request for law enforcement dispatch to an alarm site, records relating to the dispatch. Records must include the name, address and phone number of the alarm user, the alarm system zone(s) or point(s) activated, the time of request for law enforcement dispatch and evidence that an attempt to verify was made to the alarm site prior to the request for law enforcement dispatch. The Alarm Administrator may request copies of such records for individually named alarm users. SECTION 9. SYSTEM PERFORMANCE REVIEWS. If there is reason to believe that an alarm system is not being used or maintained in a manner that ensures proper operation and suppresses false alarms, the Alarm Administrator may require a conference with an alarm user and the alarm business responsible for the repair of the alarm system to review the circumstances of each false alarm. SECTION 10. FALSE ALARM USER AWARENESS CLASS. The administrator shall oversee the creation and implementation of a false alarm user awareness class. The program shall inform alarm users of the problems created by false alarm dispatchers and teach alarm users how to operate their alarm systems without generating false alarm dispatches. The Alarm Review Board may waive fines and recommend the awareness class, if deemed appropriate. The class will be held at different times to allow attendance and to minimize scheduling conflicts. There shall be a $35.00 administrative -fee to attend the class; the fee will cover costs associated with conducting the course, including all informational materials and handouts. SECTION 11. FINES. subject to fines, and warnings of suspension/ revocation of permit depending on the number of false alarm dispatches emitted from an alarm system within a 12 -month period based upon the Page 8