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property including receptacles or waste containers , trees , shrubs , flowers and other items of property or plants . 16 . 3 - Employee Uniform Regulations : The Collector ' s regular collection employees shall wear a uniform or shirt bearing the employee ' s name and the company ' s name . 16 . 4 - Compliance with State , Federal and Municipal Law : The Collector shall comply with all applicable City , State and Federal laws relating to wages , hours , and all other applicable laws relating to the employment or protection of employees , now or hereafter in effect . 16 . 5 - Fair Labor Standards Act : The Collector is required and hereby agreesbyexecution of this Franchise and Contract to pay all employees not less than the Federal minimum wage and to abide by other requirements as established by the Congress of the United States in the Fair Labor Standard Act as amended and changed from time to time . Section 17 , COLLECTOR ' S OFFICE The Collector shall provide at his expense , a suitable office located within the County and a toll free telephone service where complaints shall be received , recorded and handled during normal working hours of each week ; and shall provide for prompt handling of emergency complaints and all other special or emergency complaints or calls . ARTICLE VII PERFORMANCE / PENALTIES/ DEFAULT / REVIEW Section 18 , FRANCHISE AND CONTRACT PERFORMANCE 18 . 1 - The Collector ' s performance of the Franchise and / or Contract provided herein shall be supervised by the S . W . D . D . If at any time during the life of the Franchise and Contract , performance reasonably satisfactory to the S . W . D . D . shall not be made , the Collector , upon notification by the S . W . D . D . , shall increase the force , tools and equipment as needed to properly perform the Franchise and / or Contract . The - 32 - HSFRANCH . DOC