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J U L 141982 <br />Chairman believed-,Jones Intercable has made a good faith <br />effort and that a rate increase is justified at this time. <br />Commissioner Lyons stated that he, too, believed that <br />this firm is trying to improve service and the list of - <br />improvements they have shown are fine, but they have not <br />shown him that they have cleared up the problems at Shady <br />Rest to the satisfaction of the people. <br />Commissioner Fletcher asked how many people have been <br />voicing the same complaint as at previous hearings, and <br />about 7 or 8 stood up. <br />Commissioner Fletcher felt the the earlier idea re <br />petitioning another company to come in is a viable <br />alternative. He noted there are about 1,000 customers in <br />the unincorporated area and if they could get 51% to sign a <br />petition, he believed the Commission would take a look into <br />this. He informed those present that part of the cost <br />increase is a result of the Commission's activity because we <br />are charging a 3% franchise fee on gross revenues. Commis- <br />sioner Fletcher continued that we have many pages of <br />documented improvements this company has made to this <br />system, but it seems the people here do not find the end <br />result satisfactory. He asked those present if they would <br />rather have a process where they complain to the Commission <br />or where they complain to the company. <br />The people indicated that it is not the increase they <br />object to; it is the quality and the service, and <br />Commissioner Fletcher noted that if they can document that <br />they have written Jones Intercable and did not get a <br />response, the Commission can take some action. <br />Chairman Scurlock pointed out that is because we have a <br />franchise procedure and that is the purpose of the franchise <br />agreement. <br />Commissioner Bird explained that tonight we are not <br />only considering the rate increase, but also entering into a <br />22 <br />