10/20/1982 - Laserfiche WebLink

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then informed the Board of the dissatisfaction of the Tax Collector, the Property Appraiser, and the Supervisor of Elections, with the present system where all calls come in through the main switchboard. They state this has resulted in complaints by the public since in busy offices, they are frequently getting busy signals, calls are misdirected, etc. Supervisor of Elections Rosemary Richey reported that people at the polls had a problem getting through to her on Election Day, and some left and did not vote. Mr. McEwen felt this problem could be corrected by upgrading the system so the Tax Collector's office and the others mentioned could ehch have their own number instead of the main number at the switchboard, and this also would take a burden off the switchboard operator. This would be an $8,000 one time charge -and $440 a month additional; they just need to put in a bigger computer. Considerable discussion ensued re the problem of tracking long distance calls and the complaints of the various Constitutional Officers, and Commissioner Lyons stated that what bothered him is that after installing a phone system as recommended by Southern Bell, it now appears that system isn't what we should have. Commissioner Wodtke agreed with Commissioner Lyons, noting that we have not been in this Administration Building a year, and we bought what we were told was the -most sophis- ticated system with one switchboard handling all the calls and only one operator. He wished to know if we are now at the capacity where we will require an additional switchboard operator. Bob Evans, manager of the Local Government Department of Southern Bell, informed the Board that the County still has the best "switch" they have to offer. Since this system was put in, however, they have come up with new software and new capability which will ,allow -them to change the software OCT 20 1982 A 51 F* 7a�1