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1 <br />OCT 20 1982 <br />program (not the -switch) to provide new memory support packs <br />which will allow the machine to track and locate the long <br />distance calls. The change required is not because they did <br />not give the county the right switch the first time, but <br />because of advanced technology. As to the need for an <br />additional switchboard operator, Mr. Evans informed the <br />Board that, based on the information they have, the call <br />load has increased substantially from a year ago. There <br />obviously are two ways to address this problem - employ <br />another attendant with another console to handle the calls <br />or put in new software. He noted that there is a trade-off <br />in price - either you pay for the additional attendant or <br />the software, and the county must decide what is most <br />effective for their system. While upgrading the system will <br />not allow the switchboard to handle more calls, some of them <br />could be offloaded. <br />Commissioner Lyons noted that one of the reasons we <br />went to this system was because of the ability to transfer <br />calls. <br />Mr. Evans assured him that with the new system, there <br />still would be the ability to transfer calls, and Mr. McEwen <br />explained that there currently are 20 lines coming into the <br />system. It would be possible to give 5 lines to the Tax <br />Collector's office, for instance, give the Property Apprais- <br />er 2 lines, and the Supervisor of Elections 2, and still <br />leave 11 lines on the switchboard. He agreed the purpose is <br />to keep everybody in the system and did not believe it would <br />be necessary to add any more trunks to the present system. <br />Commissioner Wodtke noted that we basically would be <br />buying a new computer program to replace what is in the <br />system now, and he wondered what credit we would get for <br />what was pulled out. <br />84 <br />