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Cart activity including maintenance and inventory reports. Data fields shall include, but not be <br />limited to: <br />a. Work order number, date, and status <br />b. Roll Cart type (garbage or recycling) <br />c. Customer ID and address <br />d. Container serial numbers, new and old if replacement is required <br />e. RFID tag numbers, new and old if replacement is required <br />f. Serial number <br />g. Cart size <br />h. Recovery and delivery latitude/longitude coordinates <br />i. Route information <br />ARTICLE 12. RECORD KEEPING AND REPORTING <br />12.1. Record Keeping <br />Franchisee shall maintain books, records, documents, time and cost accounts, and other evidence directly <br />related to its provision or performance of services under this Agreement. All time records and cost data <br />shall be maintained in accordance with generally accepted accounting principles during the time of the <br />Agreement and up to one (1) year thereafter. SWDD shall have the right to perform audits of Franchisee's <br />records at SWDD's expense, whenever SWDD deems it necessary. <br />12.2. Reporting <br />12.2.1. Daily Report: Within one (1) Day of occurrence, Franchisee shall electronically notify the Contract <br />Manager of any of the events listed below, in a format approved by the Contract Manager, which <br />may include use of the service verification system reports, if applicable. If no such events occur, <br />no notification is necessary. <br />a. Non -collection as specified in Article 6.4. <br />b. Incidences of personal injury or property damage, including vehicular damage, to public or <br />private property by Franchisee as specified in Article 11.5. <br />c. Spillage and Littering occurrences as specified in Article 11.6 <br />12.2.2. Monthly Report: Prior to the fifteenth (15) Day of each month during the term of this Agreement, <br />Franchisee shall electronically submit a report to the Contract Manager in a format approved by <br />the Contract Manager, which may include use of the service verification system reports. The <br />report shall contain the following information for the previous service month: <br />a. A summary of Complaints as specified in Article 11.13 with residential and commercial <br />complaints listed separately. <br />b. Roll Cart repair, replacement, exchange, and asset management reports including <br />information as specified in Article 7.2. <br />c. List of customers receiving the following services (including customer name, address, <br />container size, frequency of collection, and billing rate): <br />• Residential Collection Service <br />• Commercial Collection Service (identify Multi -Family and Commercial Properties) <br />• Residential Recyclables Collection Service for residents receiving Commercial Collection <br />Service (identify Residential and Multi -Family Units) <br />• Commercial Recyclables collection service (identify types of materials collected, such <br />as segregated cardboard, paper, commingled containers, or Single Stream) <br />d. Documentation and calculation of Franchise Fee linked to the previous list and identifying <br />total monthly invoice and gross revenue received: <br />Page 21 <br />