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SEP - 1 X992 BOOK 87 PAGE 453 _I 1) the name and address of the individual or authorized representative filing the complaint; Z) a detailed description of the County's alleged discriminatory action including the nature and date of the alleged violation; 3) a signature of the complainant or the authorized representative; 4) a description or identification (by name, if possible) of alleged victims of discrimination if the complaint is filed on behalf of a class of individuals. The written complaint must also be submitted within 180 days from the date of the alleged discrimination unless a good cause for the delay can be demonstrated to the ADA Coordinator. After the complaint has been received, the ADA Coordinator will review the complaint (including. consultation with the Director within whose scope of responsibility the alleged violation or condition occurred) and attempt to resolve it promptly and equitably. The Coordinator will respond to the complainant in writing within ten business days from the date the complaint was received by the Coordinator, with the action to be taken. 2. If the complaint cannot be resolved to the satisfaction of the complainant by the .ADA Coordinator, the complainant may forward the written complaint to the County's ADA Compliance Committee at 1840 25th Street, Vero Beach, Florida 32960 within five business days of receiving the Coordinator's written response. This informal County committee is composed of theADA Coordinator, Personnel Director, Deputy County Attorney, Building and Grounds Superintendent, Building Department Director, and a member of the disabled community, or their designees. The Committee will review the complaint and attempt to resolve it promptly and equitably. The Committee will respond to the complainant in writing within ten business days, from the date the complaint was received by the Committee, with the action to be taken. 3. If the complaint cannot be resolved to the satisfaction of the complainant by the ADA Compliance Committee, the complainant may forward the written complaint to the County Administrator at 1840 25th Street, Vero Beach, Florida 32960 within five business days of receiving the Compliance Committee's written response. The Administrator will review the complaint and attempt to resolve it promptly and equitably. The Administrator will respond to the complainant in writing within ten business days from the date the complaint, was received by the Administrator with the action to be taken. 4 _If the complaint cannot be resolved to the satisfaction of the complainant by the County Administrator, the complainant may forward the written complaint to the County Administrator's office at 1840 25th Street, Vero Beach, Florida 32960 within five business days of receiving the County Administrator's written response. The Administrator will place the complaint on the next available Board of County Commissioners' agenda. After the Board hears the complaint, the Board will make the final decision without further right to administrative appeal. - 5. A record of the complaint and the action taken at each step will be maintained as the official record in the ADA Coordinator's office. 6. A complaint not advanced to the next higher step within the specified time limits shall be deemed permanently withdrawn and'as having been resolved on the basis of the decision most recently given. Failure on the part of the County's representative to respond within the specified time limit will entitle the complainant to proceed to the next step. 48 M77