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Passenger loads were a service measure reviewed as part of the TQOS evaluation. Based on the standards established in the TCQSM, 2nd Ed., it was determined that all routes, with one exception, operate at an "A" level of service during both peak and off-peak times. That exception was Route 1, which provides service from the Main Transit Hub to Humiston Beach Park. That route operates at a "C" level of service during peak times and a "B" level of service during off-peak times, which are considered acceptable levels of service. Vehicle Headway Vehicle headway is the amount of time between two vehicles traveling in the same direction on a given line or combination of lines. Vehicle headway is a measurement of the time interval between two vehicles traveling in the same direction along the same route. A shorter headway corresponds to more frequent service. Vehicle headways are measured in minutes (e.g., every 60 minutes). Indian River County has the same frequency of service standard for all routes, with the only exception being for routes that provide regional or intercity service. With the exception of Route 11, all GoLine routes operate on 60 minute headways. Route 11, which provides intercity service along the US 1 corridor from Vero Beach to Sebastian, operates on 120 minute headway. Service frequency was a service measure reviewed as part of the TQOS evaluation. Based on the level of service standards established in the TCQSM, 2nd Ed., service at a 60 -minute headway is graded an "E", while service at headways exceeding 60 minutes are graded an "F". Based on this standard, all GoLine routes are graded at an "E" or "F" level of service. Because of the limited resources available to a transit system operating in a county of only 140,000 residents, it is not financially feasible to reduce headways at this time. On -Time Performance On-time performance is a measure of runs completed as scheduled. This criterion first must define what is considered to be "on time."An acceptable level of performance must be defined (expressed as a percentage). Indian River County strives to continually maintain on-time bus service. Because of the "hub and spoke" design of the GoLine route system, it is important that buses consistently operate on-time. Whenever one bus falls behind schedule, it can cause delays on all vehicles that operate on connecting routes. Therefore, County and SRA staff evaluate on-time performance on an ongoing basis and implement service changes to improve performance, as necessary. The TQOS evaluation included a reliability service measure. This measure is a comparison of actual versus scheduled arrival times of transit vehicles at designated bus stops or time points. During the TQOS evaluation, on-time performance was defined as the arrival of the transit vehicle at the scheduled time or within five minutes after. Based on the standards established in the TCQSM, 2nd Ed., it was determined that all routes operate at an "A" level of service, which represents buses operate on-time 97.5-100% of the time. Title VI Program (2017 Update) Page 15 P124