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solving real-time problems and otherwise tracking and managing National's performance, National's problem definition and escalation processes; (2) a detailed description of the responsibilities to be performed by National in order for National to properly complete the Deployment, including (a) National's process for identifying, procuring and maintaining all necessary Consents (i.e., legal and regulatory permits and approvals) for the Deployment; and (b) National's proposed approach to cooperating with Third-Party Providers (e.g., meter suppliers, communications suppliers), including exchanging information; (3) a detailed description of (a) the technology, Equipment, Tools, office space, warehouses and other physical facilities, vehicles, methodologies, procedures, personnel and organization that National will use to perform the Services; and (b) National's procedures with respect to the loss of or damage to Equipment or Tools; (4) a detailed description of the approach and activities that National will undertake in respect of human resources and labor requirements necessary to perform the Services, including (a) training personnel to install AMR Meters in accordance with then current manufacturer's requirements; (b) training, auditing and enforcing compliance of National personnel with respect to National and IRC safety practices, policies and procedures relating to the Services; (c) hiring and managing personnel, including administering pre-employment background checks and random drug testing; (d) licensing and certification of National Personnel as required to perform the Services; (5) a detailed description of the approach and activities that National will undertake in respect of data management and security, including (a) data security (e.g., secure transmission and storage, data encryption); (b) data transfer (e.g., transfer of data from field to FTP Server); (c) data storage (e.g., secure storage, provision of FTP Server, provision of handheld devices); (d) data access by IRC (e.g., provision of secure, web-based, real-time information on progress and performance of Services such as customer information and location, and AMR Meter GPS coordinates); and (e) data management and reporting (e.g., field data management processes used to track, record, and capture field installation and billing data, including information upload and download methods/schedules, and proposed National reporting contents and schedules); (6) a detailed description of the approach and activities that National will undertake in respect of National contact with IRC customers, including (a) ensuring minimal service disruption; (b) scheduling customer appointments in connection with overall schedule for deployment and installation of AMR Meters, and communicating same to IRC (c) ensuring a quality customer experience in relation to the Services; (d) managing customer claims filed with IRC and (e) providing a call center and related services; (7) a detailed description of the IRC Responsibilities that IRC is required to complete in connection with the Deployment; 12