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4. Basic operations and maneuvering. <br /> 5. Boarding and alighting passengers. <br /> 6. Operation of wheelchair lift and other special equipment. <br /> 7. Distracted &Defensive driving. <br /> 8. Passenger assistance and securement. <br /> 9. Handling of emergencies and security threats. <br /> 10. Security and threat awareness. <br /> 11. Driving conditions. <br /> 12. Accident/Incident Reporting <br /> 13. Fire & First Aid <br /> 14. Pedestrian Awareness <br /> 15. ADA <br /> As part of the driver training program, specific procedures have been incorporated to instruct the <br /> driver on how to safely approach and depart from a transit bus stop to avoid contact with <br /> pedestrians and other hazards. <br /> After successful completion of each training module,the agency is required to document and <br /> record the satisfactory completion of the employee's training. Certificates of completion will be <br /> maintained in the driver files for a minimum of seven years. <br /> All newly hired employees are also provided instructional training by the Safety& Training <br /> Supervisor per agency's SMS. Drivers are given instruction in Senior Resource Association <br /> rules and standard operating procedures in the following areas : <br /> • General rules: General rules of the agency including employee conduct codes <br /> • Personal appearance: uniforms and grooming. <br /> • Customer service: expectations of employees when dealing with the public; includes <br /> instruction on how and to whom to report security incidents, and types of individuals or <br /> situations to be aware of and report.. <br /> • Traffic laws: Covers applicable traffic-related laws and regulations <br /> • Americans with Disabilities Act requirements: Provides instruction in complying with <br /> ADA requirements and providing service to disabled patrons. <br /> • Radio procedures:Provides instruction on radio procedure for both routine and emergency <br /> radio traffic. Includes instruction on reporting crimes, suspicious acts, and potentially <br /> hazardous situations. <br /> • Report writing: Provides instruction on report writing, and reporting requirements. <br /> • Substance abuse policy: An overview of the drug and alcohol testing program. <br /> 121 <br />