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BOOK <br />UTILITY BILL PAYING - STATUS REPORT <br />The Board reviewed Memoranda of September 12, 1995: <br />96 PAu 141 <br />DATE: SEPTEMBER 12, 1995 <br />Sp <br />TO: KENNETH R. MACHT `v 4i 9S <br />CHAIRMAN, BOARD OF COUNTY MMISSIONERS M 0�` � <br />FROM: TEFIWCE G. PINT <br />DIRECTOR OF UTI ITi�J3 <br />9�SZbZ�2 <br />SUBJECT: UTILITY PAYMENTS <br />I was forwarded a letter from your office received from a resident <br />concerned about the alternative being considered for payment of utility <br />fees. Unfortunately, many of our residents have been misinformed that <br />the County is considering adding an addition to this building for the <br />purpose of payment of utility bills. Actually the addition to this <br />building has little to do with our utility payment problem. <br />As I believe, you are aware the Utilities Department is looking into <br />the following alternatives: <br />1. First Union Bank will accept payment for utility payments at all <br />of the Indian River County bank locations. <br />2. Citrus Bank is still negotiating with us to do the same. <br />3. We are in the process of making necessary changes to our <br />accounting system to handle automatic bank transfer payments from <br />any bank after proper -signed authorization from customers. <br />4. We are investigating the possibility of direct automatic charge to <br />any credit card account, authorized by the customer. <br />5. We will issue new bills with addressed return envelopes. <br />6. We are discussing with the post office the possibility of post-paid <br />envelopes with postage only charged to the utility when they are <br />mailed. <br />7. We are investigating the possibility of payment via any on-line <br />computer service. <br />8. The only problem we have not resolved is providing adequate access <br />to the building for those customers who must enter the building <br />for the purpose of filling out applications or resolving any <br />customer service problems. This area is handled by our Building <br />and Grounds Department. <br />We are confident that we will have the concerns related to manual <br />payment of bills resolved by the. end of this year at the latest. If <br />there is any other information I can provide, please call. <br />'rGP/c <br />Attachments <br />46 - <br />September 19, 1995 <br />